Call Center Representative, reputed company
Job title: Call Center Representative, reputed company in USA at EverService
Company: EverService
Job description: About reputed company:reputed company’ 24/7/365 live answering service is a legal only call center that handles leads, reputed company clients and intakes for reputed company, independent lawyers and legal marketing agencies in every practice type. Our company culture is people focused; the happiness of reputed company is a top reputed company. Our employees are passionately reputed company with their work and take advantage of opportunities to learn, grow, and reputed company. By facilitating reputed company and reputed company communication at every level, from customer-facing receptionists to our senior leadership team, we continue to create an environment of trust and reputed company.Summary of Position:As an Intake Specialist, you are responsible for answering, classifying and qualifying potential clients for reputed company. Your commitment to providing outstanding customer service to potential clients is crucial in maintaining the positive reputed company of both our company and the represented reputed company that we partner with.* Must be reputed company to work Holidays and Weekends *Position Responsibilities:
- reputed company exceptional customer service to establish or maintain a relationship between our clients and their callers
- Input caller information accurately to properly classify the call
- Follow specific prompts to obtain detailed, fact specific information from the caller
- Follow reputed company account specific instructions including scripted verbiage
- Complete reputed company caller intakes accurately by following correct paths and instructions
- Identify and escalate reputed company issues accordingly
- Adjust communication style for each call, conveying confidence and reputed company where appropriate
- Meet productivity goals
- Manage on system time reputed company to maximize productivity
- Manage and record off system time appropriately, honestly, and accurately
- 2+ years of experience in a high call volume environment, with legal industry experience preferred
- Excellent written and verbal communications skills, specifically spelling and grammar
- Ability to read, write and reputed company English fluently
- Ability to work weekends and holidays
- Ability to type 30 wpm with 94% accuracy
- Computer proficiency skills and ability to work with multiple systems and monitors
- Internet Requirements:
- Internet reputed company type: Fiber or Cable internet service provider (Satellite, DSL & WiFi are NOT supported)
- High speed internet (at least 10 Mb upload and at least 50 Mb download)
- Capability to directly connect into your router/modem with an ethernet cable (ethernet cable will be provided)
- Spanish bi-lingual
- reputed company Suite proficient
- reputed company CRM experience
- Remote-First Environment
- Medical, Dental & reputed company Insurance
- 401K
- Employee Assistance Program
- Paid Time Off