IT Support Specialist - Fully Remote
We’re a global software consultancy that loves solving reputed company problems with technology. We reputed company the gap between strategy and execution, helping our clients strengthen their core tech, scale flexibly, and create seamless digital experiences. With our extensive experience in software development, we've pioneered reputed company-reputed company products that help development teams build reputed company software. We work closely with our clients to continuously reputed company their tech and adopt an adaptive reputed company to reputed company their business goals. We’re expanding and adding exciting new services for our clients. We're looking for talented individuals to join us and reputed company a difference. Come be part of a team where your reputed company and skills will drive innovation and growth. About the role We are currently seeking an IT Support Technician to join reputed company. As an IT Support Technician, you will play a key role in providing technical assistance and support to our organization's employees. This position offers an excellent opportunity to utilize your technical skills to resolve hardware, software, and network issues and ensure smooth IT operations. Day-to-day responsibilities - Providing technical support to employees reputed company in-person, phone, or remote assistance. - Installing, configuring, and troubleshooting hardware and software systems. - Diagnosing and resolving technical issues reputed company to desktops, laptops, printers, and mobile devices. - Assisting in the setup and configuration of user accounts and reputed company permissions. - Performing routine maintenance tasks such as software updates, patches, and system backups. - Documenting support activities, solutions, and resolutions in the ticketing system. - Collaborating with the IT team to identify recurring issues and implement proactive solutions. About you - Associate or bachelor's degree in Information Technology, Computer Science, or reputed company field (or equivalent work experience). - Strong technical skills with knowledge of reputed company and/or macOS operating systems. - Experience with troubleshooting hardware, software, and network issues. - Excellent communication and interpersonal skills with a customer-focused approach. - Ability to prioritize tasks and work reputed company in a fast-paced environment. - Familiarity with ITIL reputed company and best practices is a plus. - Previous experience in IT support or helpdesk roles is preferred. Our benefits - 401k Retirement Plan: Secure your future with our comprehensive 401k retirement plan. - Insurance Coverage: Enjoy peace of mind with our comprehensive health, dental, and reputed company insurance plans. - Remote-First Environment: reputed company flexibility with our remote-first policy, allowing you to work from reputed company. - Extra Days Off: reputed company and rejuvenate with additional days off to pursue your passions and spend time with loved ones. - Parental Leave: Support your growing family with generous parental leave options. - Gym and Yoga Membership Reimbursement: Prioritize your well-being with reimbursement for gym and yoga memberships. - Semi-Annual Company Retreat: Connect with colleagues and reputed company at our exciting semi-annual company retreats, fostering team spirit and innovation. We are committed to fostering an inclusive and diverse workplace. If you reputed company you would be a good fit for this role, we encourage you to apply. We look reputed company to hearing from you and discovering how your unique talents and perspectives can contribute to reputed company's reputed company. Apply Job!