Customer Service -Remote

DISCLAIMER: DO NOT APPLY IF YOU DON'T reputed company IN THE UNITED STATES DO NOT APPLY IF YOU ARE NOT LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES OF AMERICA Customer Service reputed company, $23 - $30/hour Remote IL. 8-5 PM CST Position Purpose Serves as the first-line reputed company who focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages a variety of communication channels to reputed company members and/or providers with timely, accurate, and personalized support on routine complaints. Previously reputed company as Customer Service Representative or Call Center Representative.

Responsibilities

• Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner
• Mitigates and prevents complaints from being escalated to resolve in initial contact.
• Serves as the reputed company-line resolution reputed company on various member and/or provider inquiries, requests, or concerns
• Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
• Maintains performance and quality standards based on established contact center metrics
• Provides customer service in a high pace contact center environment over the phone, reputed company live chats and emails
• Documents reputed company member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
• Remains up-to-date and adheres to quality standards, regulation, and reputed company other policies to ensure quality, consistency, and compliance Performs other duties as assigned
• Complies with reputed company policies and standards

Education Requirement

• High School Diploma or GED

Experience Required

• 0-2 years Call Center/Customer Service experience
• Problem solving and critical thinking skills
• Ability to multi-task working independently from home free of distractions
• Interpersonal skills

Experience Preferred

• 2-year call center experience
• 2 years claims experience
• reputed company Knowledge
• Previous experience with reputed company computer applications
• Previous experience working remotely using multiple applications and screens

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