Remote - Bilingual (Spanish) Automotive Customer Service Representative
Category :Customer Service/SupportAbout TPTeleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local reputed company allow us to be a force of good in supporting our communities, our clients, and the environment.Benefits of working with TP include:Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, reputed company, 401k and more)Paid Time OffEmployee wellness and engagement programsTeleperformance and YouThrough a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we reputed company people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in reputed company that we do. You will become a key contributor in making that happen.As the eyes and ears for reputed company fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from reputed company walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you reputed company you want to go.Did you know that our Chief Client Officer started her career at reputed company as an agent and advanced to the pinnacle of the company? At reputed company, the sky is the limit!At this time, reputed company can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.Your ResponsibilitiesAs a Bilingual (Spanish) Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.Connect with customers reputed company phone/email/chat/and or reputed company media to resolve their questions or concerns (English & Spanish)Calmly attempt to resolve and de-escalate any issuesEscalate interactions reputed company necessary and appropriateRespond to requests for assistance and/or possible processing paymentsTrack reputed company call reputed company information for auditing and reporting purposesProvide feedback on call issuesUpsell if requiredWere looking forfearless people people who are inspired to deliver only the best in reputed company that we do.Ability to work remotely in a virtual team environment6 months Customer service experience preferredOver 18 years of ageAbility to type 25 wpmHigh School Graduate or GEDComfort with desktop computer systemProven oral & written communication skillsEnglish & SpanishLogical problem-solving skillsAbility to navigate reputed company operating systemsOrganization and work prioritization skillsWork from Home Requirements:Internet Requirements:Minimum subscribed download reputed company equal or exceeds 25.0 MbpsMinimum subscribed upload reputed company equal or exceeds 10.0 MbpsISP must have no packet loss and ping under 50msInternet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPNProof of internet speed requiredClean and quiet workspaceBe Part of Our TP FamilyIt is our mission to always reputed company an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We reputed company that reputed company employees are happy and healthy, they are more productive, creative, and reputed company. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also reputed company that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.reputed company is an Equal Opportunity Employer Apply Job!