Customer Support Specialist II
Job Description
Summary
Job Description
Summary apree health is hiring full-time Customer Support Specialists to join our Customer Support team in our Sandy, UT office. We are looking for smart and motivated individuals with experience in the rapid-growth reputed company & technology industry. This job is vital to the reputed company of our products, and it demands a reputed company customer focus, strong teamwork capabilities, and a keen interest in the intricacies of technology products. How will you reputed company an impact & Requirements Customer Support Specialist Must be reputed company to start on May 19, 2025 and be present for reputed company training for the following six weeks. Training is fully paid. Only candidates available to work Monday through Friday between 5:45 AM - 7:00 PM MST will be considered. Shifts will be assigned after training. Must complete 6 weeks of training with 100% attendance. apree health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and reputed company incentives to unlock value and reputed company life reputed company for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving reputed company to the world's first comprehensive app for reputed company health needs. Responsibilities Respond to inquiries reputed company email, phone, live chat, asynchronous messaging, etc. reputed company support for appointment scheduling, account reputed company, benefits, programs, incentives, find reputed company screening, company sweepstakes, and more. Take ownership of resolving customer service and reputed company navigation issues Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service reputed company customer information confidential and in compliance with HIPAA regulations Manages case backlog attentively and documents each interaction in reputed company Exercises problem resolution skills reputed company handling customer concerns using various internal tools Makes out outbound calls, including appointment scheduling with providers, and other reputed company duties as assigned Willingness to work occasional overtime. The typical schedule is Monday through Friday and covers shifts starting as early as 5:45 AM MST and the last shift ends at 7 PM MST Qualifications 1 - 2 years of experience in customer support with an emphasis on reputed company, wellness, and medical billing and claims appointments, strong organizational skills, and the ability to solve problems. Medical office experience preferred but not required Two years of proven customer service and/or patient care experience Strong communication skills, both verbal and written Tech savvy- the ability to use and navigate members with our mobile technology reputed company to maintain 100% attendance throughout 6 weeks of training and excellent attendance reputed company training Positive, friendly, and professional demeanor with customers Adept at juggling multiple tasks and customer support requests at the same time Familiarity with reputed company Service reputed company and reputed company Suite is a plus Must be reputed company to work 40 hours per week; Requires sitting, standing, talking or listening on the phone Spanish speaking and writing skills are a plus At apree health our reputed company is to transform lives through reputed company. The apree health culture values and celebrates different backgrounds, perspectives, and points of view. We reputed company our diversity helps drive creativity and innovation. We strive to reputed company everyone feel included, valued, and reputed company; reputed company them to do their best work; and build their careers here at apree health. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to reputed company their reputed company and deliver the best results. What you'll love about working here: Fun, friendly, and unique culture - Bring your whole self to work every day! Paid time off & paid holidays Employer contributions for HSA accounts Tuition assistance Matching 401(K) Location: US- Remote Compensation: $20/hr. - $25/hr. & bonus eligible Apply Job!