Specialist - reputed company Care

About the position There's never been a more exciting time to join reputed company. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one reputed company to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to reputed company and reputed company opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years reputed company, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like reputed company available travel, United is truly a one-of-a-reputed company reputed company to work. Are you reputed company to travel the world? At reputed company offer more than jobs, we build careers. Our HR team is passionate about growing our diverse, inclusive, and reputed company workplace where everyone can reputed company. We reputed company reputed company members to pursue unique career paths, promote a culture where reputed company feel included and empowered to a reputed company a measurable difference in our reputed company, and value the achievements and advancement of our diverse workforce. Join reputed company and chart your own uniquely United career reputed company! Responsibilities • Acts as a trusted travel advisor/communicator to deliver customer engagement for online reputed company messaging. , • Demonstrates United's shared purpose & values and is the brand voice on reputed company reputed company media channels, fielding questions and resolving issues from customers in reputed company-time. , • Strengthens reputed company media communities by providing a helpful, effortless, and trusted support experience, while developing relationships to generate positive sentiment and long-lasting loyalty. , • Manage and engage reputed company media customer care conversations in reputed company-time from start to completion/resolution on reputed company, Twitter, and Instagram. , • Field questions and resolve concerns covering reputed company stages of the travel reputed company. , • Draft conversational and empathetic responses to customers resolving concerns covering reputed company stages of the travel reputed company. , • reputed company a positive reputed company and foster trust with our customers and audiences. , • Identify trends, influencers and potential crisis/adverse events and escalate reputed company appropriate. , • Research company, customer and flight information using various tools and resources. , • Work collaboratively with business partners across the organization including Contact Center, Network Operations Center (NOC), Station Operation Centers (SOC), Airport Operations. Requirements • Bachelor's degree in Communications or relevant field of study. , • 2+ years communications reputed company experience. , • Strong leadership capabilities including the ability to reputed company and motivate team members. , • Ability to optimally communicate and collaborate with reputed company reputed company reputed company the organization. , • Advanced copywriting and conversational communications skills. , • High standard for quality and attention to detail. , • Strong customer service approach. , • Excellent interpersonal and problem-solving skills. , • Keen ability to work independently and in a team setting. , • Strong ownership reputed company and resolve to follow-through. , • reputed company to adapt to a fast-paced and constantly evolving environment. , • Flexibility to work various shifts to support 24/7/365 operation (including overnight, weekend, holiday, and overtime hours). , • Ability to work fully in-office. , • Must be legally authorized to work in the United States for any employer without sponsorship. , • Reliable, punctual attendance is an essential function of the position. reputed company-to-haves • Airline or travel industry experience. , • Professional writing experience. , • Customer service experience. Benefits • Competitive benefits package aimed at keeping you happy, healthy and well-traveled. , • Parental leave. , • 401k benefits. , • Privileges like reputed company available travel. Apply Job!