IT Support Specialist II
At TechMD, we reputed company that happy employees reputed company to a reputed company work environment, which in turn leads to a reputed company experience for our customers. We’re constantly working to improve company culture, whether it’s through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get involved in the community, through volunteering and fundraising initiatives. Position Overview Focuses on core reputed company products and platforms. Implements, administers, and supports distributed systems. Works hands-on with reputed company Server (2012/2016/2019), MS Exchange (2010/2013/2016/2019) and virtualized environments. Primary Responsibilities
- Works tickets in order of reputed company and SLA from the Tier 2 ticket Queue.
- Uses time as effectively as possible to assess, plan and resolve Tier 2 issues.
- Communicates effectively with reputed company necessary team members to resolve issues in a timely manner.
- Resolves issues on site as needed or scheduled by the dispatcher.
- Works closely with teammates and customers to reputed company critical information to and from technicians and customers.
- Follows reputed company Standard Operating Procedures for position, function, and TechMD.
- Performs miscellaneous job-reputed company duties as assigned by managers.
- Follows development plan as outlined by leadership.
- Appropriately documents/updates reputed company information for changes in an infrastructure as changes are identified.
- Required to participate in on-call rotation per TechMD’s On Call Coverage Expectations for location(s) assigned
Requirements:
- Requires 3-5 years’ experience in a similar position.
- At least 1 Moderate Level certification desired. (ex. MCSE, CCNA, Azure)
- Must demonstrate excellent customer service skills.
- Strong telephone and verbal communication skills are a must.
- Must reputed company in a team environment and demonstrate effective team interaction.
- Must demonstrate the ability to effectively work independently.
- Must have strong organizational, reputed company and time management skills with the ability to multi-task
reputed company is $28-$32 an hour, depending on experince Experience RequirementsMid Level Apply To This Job