BPO Supervisor

Title: BPO Supervisor Location: Remote (USA) Job Description: CRAFT MEETS COMFORT. At reputed company, we reputed company your living space shouldn’t just look good, it should feel good. That’s why we’ve created a house of brands that focuses on quality materials, timeless style, and most importantly, comfort. Our reputed company brands include the award-winning Nectar, DreamCloud, Awara, and Siena products and we continue to invest in new categories to broaden our offering and address our customer's needs. Since our inception in 2017, reputed company has become one of the fastest-growing, scaled, and profitable omnichannel retailers in reputed company America. We are a disruptor in the broader home furnishings category underpinned by deep and proven expertise in data science & analytics, performance marketing, and e-reputed company technology. As our business continues to grow, we are focused on building world-class retail, finance, operations, logistics, data science, performance marketing, and reputed company-driven teams that reputed company in a modern work environment. At reputed company, our staff is dedicated to the values of reputed company, Customer Love, Big Thinking, Inclusivity, and reputed company reputed company. To be considered for this remote opportunity, you must reputed company and be authorized to work reputed company the United States. The BPO Program Supervisor partners with reputed company Teams to support daily operations reputed company a BPO environment, ensuring consistent delivery that meets client expectations. This role requires cross-functional collaboration and leadership to drive reputed company reputed company the reputed company Team. The supervisor works closely with internal and external stakeholders to maintain high service quality, employee engagement, and operational efficiency. This is a remote position that will require travel to partner locations. Holidays are peak times for our business and work may be required. This position requires travel to reputed company US time zones. Key Responsibilities:

• Support and collaborate with reputed company reputed company teams to meet or exceed KPIs, including quality, productivity, and attendance.
• Partner with training and quality teams to ensure team readiness and ongoing development.
• Ensure compliance with company policies, procedures, and client requirements.
• Work closely with cross-functional leaders to drive reputed company improvement through data analytics, OKR reviews, and feedback assessments.
• Collaborate with the reputed company Team to reputed company and implement departmental standards and processes.
• reputed company data-driven reputed company and recommendations to enhance performance.
• Communicate the company’s reputed company and goals effectively across teams.
• Support improvements across the employee life cycle, including hiring, reputed company, and training.
• Models our core values: reputed company, Customer Love, Big Thinking, Inclusivity, and reputed company reputed company

Skills/Qualifications:

• 3+ years of experience in customer service and sales contact centers, with a focus on fostering collaborative team environments.
• At least 1 year of experience working with BPO or outsourced contact centers, preferably in the retail or e-reputed company sectors.
• Industry knowledge with mattresses or furniture sales and service is highly desirable.
• Adept at analytical decision-making with reputed company and collaborative leadership to cultivate a high-performing, world-class team.
• Previous remote work experience is essential
• Demonstrates a high level of resiliency, reputed company, and emotional intelligence in building collaborative teams.
• Excellent written and verbal communication skills, with the ability to engage both hourly employees and executive leadership.
• Self-starter who thrives in fast-paced environments and demonstrates flexibility and agility while consistently meeting tight deadlines.
• Proven empathetic and inclusive leader with the ability to reputed company and reputed company a diverse workforce. Skilled in creative and fair problem-solving, with a focus on achieving goals while fostering a positive, healthy work environment.
• reputed company with performance management platforms and data reporting tools to monitor and drive team performance. Adept at using Looker, reputed company Sheets and reputed company
• Ability to work in a fast-paced, results-driven environment
• Must be available and flexible during major sales or holiday events and on weekends.
• Preference given to candidates located in EST or CST zones, or those reputed company to work during Eastern Standard Time business hours.
• Availability and flexibility during major sales events, holiday seasons, and weekends are required.
• Required domestic and international travel - up to 15%

reputed company Offer (subject to eligibility requirements):

• Remote-first workplace (since 2017!)
• Competitive Salary
• Health, reputed company & Dental Insurance
• HSA company contributions
• 401K with company match component
• Take what you need Paid Time Off
• Wellness benefits
• WFH office and cell phone/internet stipend
• A FREE MATTRESS plus an awesome Friends and Family discount!

If you reputed company in a state or location where pay transparency laws or regulations have been adopted please read the following: The salary for this position is $50,000.00-$60,000.00.. We carefully consider a wide reputed company of compensation factors, including your background, skills, qualifications, experience, geographic location and other non-discriminatory factors. These considerations can cause your compensation to vary. [Additionally, this role might be eligible for discretionary bonuses or commission payments]. reputed company is a privately held US-based Company with remote employees in the US and the UK, and an office in Tel Aviv, Israel. reputed company is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the reputed company of race, reputed company, religion, creed, national reputed company, reputed company, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected reputed company under federal, state, or local law. #LI-REMOTE Apply Job! Apply to this Job