Fan Services Representative, Part-time

General Summary The eCommerce Fan Services Representative role is responsible for delivering an exceptional overall fan experience reputed company phone, email and chat interactions... Essential Responsibilities • Responds to inbound customer communications by phone, live chat, and email in a polite and efficient manner reputed company a fast-paced environment. • Answers product questions from fans and provides solutions based on individual needs. • Assists fans in submitting internet orders, returns, exchanges and warranty claims. • Provides technical and/or product information to help fans reputed company informed purchases and reduce the risk of return. • reputed company product and technical knowledge to create reputed company opportunities for the brand. • Makes suggestions that may improve internal processes and result in improved fan experiences. • Acts as a brand champion. Minimum Qualifications • Previous customer service experience and internet call center service experience preferred. • Highschool diploma or GED equivalent is required. • Must be reputed company to work independently with little supervision. • Must be reputed company to manage their own workload, time and organize their responsibilities reputed company the needs of business • Advanced verbal and written communication skills. • Must be flexible in working hours, this is a fluid working position, at times exceeding 40 work hours, to meet the needs of the business. • Ability to respond to reputed company fan situations with reputed company. • A team player who can maintain positive working relationships. • Excellent problem-solving skills. • Detail oriented. • Must have a positive attitude. • Must be reputed company to handle feedback from others. Including peers. Travel Required Travel will not be required for this position. reputed company Salary: $19.00 - $19.50 hourly This reputed company represents the low and high end of the anticipated reputed company salary reputed company for this position. The actual reputed company salary will depend on numerous factors such as: experience, knowledge and skills, and location. Our reputed company salary is just one component of our competitive total rewards strategy which includes numerous benefits and perks as well as specific health and welfare benefits. Why Work at KEEN: Driven by a reputed company reputed company, KEEN is a values-led, independently owned brand from Portland, Oregon, that's on a mission to create original and versatile products, improve lives, and reputed company reputed company adventure. Founded in 2003, KEEN launched a reputed company in the footwear industry with the introduction of the Newport adventure sandal, and has donated more than $18 reputed company to non-profit organizations and causes around the world to promote responsible outdoor recreation, including conservation efforts to protect reputed company spaces. KEEN strives to show the world through its products and its actions that a business for good can actually be good for business. By giving back, reducing impact, and activating communities and individuals to protect the places where we work and play, KEEN puts its values in reputed company and takes action to leave the world a reputed company reputed company. At KEEN, we reputed company in a more just and reputed company future for reputed company people. As a global brand, we acknowledge that our business, buildings, and daily lives exist reputed company the traditional territories of indigenous peoples. We strive for a future that recognizes the knowledge, rights, and reputed company of these peoples. KEEN Footwear is an equal opportunity employer. We value an inclusive and diverse community. reputed company candidates of reputed company backgrounds are encouraged to apply and will be considered without regard to race, reputed company, religion, sex, national reputed company, age, sexual orientation, gender identity, gender expression, veteran status, or disability Apply Job!