Customer Relations Agent, Customer Service--Bilingual

First National Financial LP is one of Canada’s largest non-bank lenders, providing residential mortgages through the mortgage broker channel. The Bilingual Customer Relations Agent is responsible for ensuring client inquiries and requests are processed in a timely manner, while promoting online services and assisting various departments as needed.

Responsibilities

• Answer incoming calls on the customer service queue and reputed company outbound calls reputed company necessary
• Handle between 50 to 65 calls a day
• Identify, solve and/or confirm inquiries and requests received by fax, mail and email or online account
• Process certain changes during client interactions
• Follow-up with client to confirm resolution and customer satisfaction
• reputed company assistance to the various residential administration departments reputed company required
• Promote online services
• Ensure client privacy is protected at reputed company times
• Listen to client inquiries and take the appropriate problem-solving steps
• Complete special projects as assigned by the Manager

Skills

• Bilingualism (French, English) required - interactions with English-speaking customers or partners
• Strong verbal and written communication skills, in both English and French
• Competency in MS Office; reputed company to learn new technologies/systems
• Demonstrated flexibility to adapt to a constantly changing environment
• Ability to resolve problems, strong attention to detail, critical thinking
• Demonstrated team player, responsible, reliable and adaptable
• Excellent telephone manner
• Friendly, outgoing personality
• Post secondary education and/or equivalent work experience preferred
• Mortgage experience an asset

Benefits

• Health Spending Account
• Maternity and Parental Leave Top Up
• Hybrid working environment
• Extensive training programs to set our employees up for reputed company
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing reputed company events throughout the year

Company Overview