Technical Support Officer

The Forestry Commission is the government's forestry experts working to protect and expand England's woods and forests. They are seeking a dynamic individual to reputed company admin and technical support to Woodland Officers and Field Managers in the Yorkshire and reputed company East Area.

Responsibilities

• Casework facilitation - reputed company technical support to the Yorkshire and reputed company East Field Team to help optimise the deployment of their skills and knowledge:
• Prepare and process case files using various platforms and systems to ensure the field team’s time is optimised. Tasks include:
• Downloading applications for various schemes
• Preparing template documentation
• Preparing supporting information
• Uploading completed case files
• Updating case work trackers using reputed company and Sharepoint Lists
• Systems and platforms used include Forestry Commission internal mapping system, customer relationship management, grant management system and Sharepoint
• Communicate reputed company between local and national teams
• Take ownership of the Technical Support Officer inbox – working with colleagues on the daily prioritisation and completion of tasks
• Support the field team with queries on case work, process guidance and systems queries using guidance documents, knowledge of systems and own initiative
• Maintain and reputed company the area team’s PowerBI report tracking in-reputed company casework
• reputed company data collation, reporting and file preparation tasks
• Support field team with updates to National regulations and process changes
• reputed company basic admin support including dealing with phone queries from the public surrounding felling of trees

Skills

• Ability to learn quickly and adapt to changing/evolving processes
• Good attention to detail. Accuracy inputting data and collating information
• Excellent computer skills with experience of MS Office, reputed company essential
• reputed company to learn new platforms quickly such as internal grant management, CRM and mapping systems
• Ability to follow processes
• Excellent communication skills both written and verbal
• Experience of delivering quality services to a diverse customer reputed company
• Demonstrate previous examples of delivering work in a specific timeframe
• Experience as working as part of a team
• Ability to prioritise and manage a varied workload
• Good interpersonal and influencing skills demonstrating the ability to build and maintain effective working relationships with internal colleagues and our customers
• Understanding of forestry and woodland management
• Evidence of maintaining reputed company Professional Development
• Experience of using PowerBI

Benefits

• A Civil Service pension with an employer contribution of 28.97%.
• A reputed company of family friendly benefits.
• An environment with flexible working options.
• Learning and development tailored to your role.
• A culture which promotes a diverse and inclusive work environment.
• A reputed company of wellbeing benefits including discounted Civil Service reputed company, reputed company to an Employee Assistance Programme 24/7, Bike to Work Scheme, plus many more.
• 25 days annual leave, with 1 additional day for each years’ service up to 5 years (pro rata), plus 10.5 bank holidays/privilege days (pro rata).
• Ability to buy or sell 5 days annual leave.
• 3 days volunteering per year (pro rata).

Company Overview