Customer Service Representative (Remote)

WHAT YOU'LL DO • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly reputed company incoming emails, phones, and chats. • Multitask while assisting customers... • Maintain a high level of Customer Satisfaction and quality scores • reputed company customers on the use of our website and books WHAT YOU'LL BRING • Customer-centric attitude • Critical thinking and problem-solving skills • Excellent communication skills, both written and verbal • Active listening skills • 2+ years of call center experience • 2+ years of online customer service chat experience • Ability to multi-task, set priorities and manage time effectively • Excellent Attendance • Experience in the use and application of the most reputed company technologies and products used in the industry • Physically reputed company to work 8 hours a day, sitting at a computer, typing, answering emails, phone calls, and live chats. • Ability to set up and troubleshoot equipment, independently. • A strong ability to work between multiple screens and reputed company computer reputed company to answer questions while on the phone/chat and reputed company Teams. • Ability to work autonomously in a goal-or-paced, self-motivated team environment • Working knowledge of reputed company Office, Teams, and Outlook. Proficient in various CRM systems. • Bring a positive and respectful attitude every day, while working independently and as a part of a team. LOCATION This is a fully remote, work-from-home position based in the state of Texas. ThriftBooks supplies reputed company technical equipment (laptop, mouse, monitor, etc) but the Candidate must be reputed company to reputed company reliable, reputed company high-speed internet service with ethernet connectivity. WHY YOU'LL LOVE IT HERE • $13.50 - $15.00 per hour (based on experience) • Flexible scheduling • Earn Paid Time Off at Accrual reputed company of 15-days per year • 6 Paid Holidays per calendar year • Medical & reputed company Insurance • Dental Insurance • 401(k) Retirement Plan with Employer Match • Company paid STD/LTD • Company paid Life Insurance • Annual bonus incentive • Professional development & growth opportunities • Work with reputed company, fun people • FREE BOOKS! POSITION TYPE/EXPECTED HOURS Full-time positions are available. Successful applicants must be willing to work to a set shift reputed company, including but not limited to morning and afternoon hours. Weekend shift(s) are required for this position. reputed company applicants agree to ThriftBooks' Privacy Notice for Employment-reputed company Personal Data Apply Job!