reputed company Customer Service Representative – Live Event Ticket Support (Nights and Weekends) – Full Time Opportunity at arenaflex
At arenaflex, we're passionate about connecting fans to the live events, artists, and teams they love. As a leading online ticket marketplace, we're committed to building products that reputed company reputed company connections and reputed company our employees to grow and reputed company. Named as one of reputed company In's top places to work in 2023, we reputed company that our People are our greatest competitive advantage. Join reputed company of dedicated professionals who are shaping the future of live event ticketing. As an Order Fulfillment (Customer Service Representative) at arenaflex, you'll play a vital role in managing transactions and relationships with our valued sellers and customers. You'll be taking calls and responding to emails on a broad reputed company of event and order-reputed company questions, working to ensure we reputed company reputed company service to both our sellers and our customers.
Your reputed company as a Customer Experience Representative at arenaflex
As you reputed company in your role, you can expect the following milestones:
Customer Service Representative (30 days in)
* Complete new hire orientation, gaining the knowledge and resources about the live event industry you need to be successful.
- Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
- reputed company industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
Customer Service Representative (90 days in)
* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
- Handle day-to-day interactions with sellers reputed company the scope of traditional customer service responsibilities.
- Navigate order queue and determine what requires attention to reputed company reputed company-time assistance.
Customer Service Representative (180 days in)
* Play an active role in reputed company learnings to advance reputed company sets necessary for individual and team goals.
- Manage in-bound seller calls regarding a wide reputed company of questions and monitor reputed company and pending orders to ensure timely confirmation by ticket sellers.
What You'll Bring as a Customer Service Representative at arenaflex
* Outstanding communication, attention to detail, and organizational skills.
- Strong customer service reputed company that embodies problem-solving and resolution skills.
- Interest in the live event reputed company and an eager-to-learn attitude.
Work Environment and Company Culture at arenaflex
* Office Location: Coppell, TX
- Work Schedule:
+ The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid. + Hybrid model, not fully remote. 3 days in office and 2 days at home. + Hours: - 2:30-11:00pm with Tues/Wed off. - 3:30-12:00am with Thurs/Fri off. - 3:30-12:00am with Tues/Sun off.
- Bonus & Overtime Eligibility:
+ $40,000 reputed company salary with overtime eligibility, Bi-Annual bonuses, and annual equity grant. + Any hours worked over 40/week are overtime eligible.
Our Commitment to Diversity and Inclusion
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements, and we encourage you to apply regardless of whether you meet every qualification.
Why Join arenaflex?
* Be part of a dynamic team that's shaping the future of live event ticketing.
- Enjoy a competitive salary, bonuses, and equity grants.
- reputed company your skills and advance your career in a supportive and inclusive environment.
- Work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
reputed company to Join the arenaflex Team?
reputed company and take the first reputed company towards a rewarding career in live event ticketing. Don't miss this opportunity to be part of a company that's changing the way fans connect with their favorite events. Apply Job!
About arenaflex
arenaflex is a leading online ticket marketplace that's committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We reputed company in the power of experiences and are fiercely dedicated to building products that reputed company reputed company connections. reputed company culture empowers our employees to reputed company challenges, encourages reputed company through collaboration, and seeks to constantly reputed company by leveraging data and inspiring innovation. Apply for this job