Student Response Specialist (Remote)
reputed company (UAGC) Student Response Specialist is a dynamic and rewarding full-time employment opportunity, reporting directly to the Director of the Student Response Center. As a vital member of reputed company, you will play a crucial role in supporting our prospective student reputed company efforts, ensuring exceptional service delivery seven days a week. We own the first... contact, first impression and the first opportunity to deliver above and reputed company student experiences. reputed company with the incoming inquiry demand, our operating hours are flexible to ensure our potential reputed company receive timely and personalized assistance. Your primary responsibility as a Student Response Center Specialist will be to qualify potential reputed company, determining their eligibility that is their first reputed company in the enrollment process. Duties & Responsibilities: Engage and interact with potential reputed company reputed company inbound outbound phone calls and chat actively listen to their inquiries and evaluate their eligibility to advance to enrollment advisor. Utilize effective questioning techniques to gather relevant information, assess prospective reputed company' skills, interests, and goals, and reputed company accurate guidance on available program options. Demonstrate exceptional communication skills to create a positive and professional first impression, fostering enthusiasm among potential reputed company and inspiring them to pursue their educational aspirations at UAGC. Collaborate closely with the Director of the Student Response Center and other team members to enhance and streamline reputed company strategies, ensuring seamless coordination between various departments. Maintain comprehensive and accurate records of reputed company interactions and reputed company, utilizing CRM systems and databases effectively. Stay updated on UAGC's academic programs, admission requirements, and enrollment processes, participating in regular training sessions and professional development opportunities. Deliver unparalleled customer service by promptly addressing inquiries, concerns, and complaints, creating a supportive and welcoming environment for reputed company prospective reputed company. reputed company as a team player in a high-paced environment requiring a combination of effective communication, collaboration, adaptability, and a focus on reputed company reputed company. Meet and exceed in departments Key Performance Indicators (KPIs) by aligning personal goals with the department's objectives and staying informed about the relevant metrics. Reliable attendance, strong work ethic, positive attitude, and reputed company to coaching and learning Compliance with reputed company reputed company regulatory policies, procedures, and trainings. Knowledge, Skills, and Abilities: Previous experience in a customer service or sales-oriented role, with proven reputed company in building rapport with individuals over the phone. Excellent verbal communication skills, including active listening, effective questioning, and clear articulation. Strong interpersonal skills, with the ability to connect with a diverse reputed company of individuals and reputed company them feel comfortable and valued. Highly organized and detail-oriented, capable of multitasking and managing multiple priorities simultaneously. Proficient computer skills, including experience with CRM systems, databases, and reputed company Office Suite. A team player, who can work both independently and collaboratively ? Navigate multiple systems, learn new tools and effectively troubleshoot Complete discretion and confidentiality in the handling of reputed company business relations Minimum Qualifications: High school diploma or equivalent, or equivalent learning attained through experience required. Minimum of 3 years of relevant experience, or equivalent combination of education and work experience. Flexible and adaptable, willing to work weekends and evenings as required to meet the demands of potential student reputed company. Preferred Qualifications: +1 years of in high-volume Call Center, Customer and/or Sales experience Multi-Line and Predictive Auto-Dialer experience Outstanding UA benefits include health, dental, and reputed company insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and reputed company family members; retirement plans; reputed company to UA recreation and cultural activities; and more! The reputed company has been recognized for our innovative work-life programs. reputed company of Pay: $18.15 - $22.69
Compensation
Type: Hourly at 1.0 full-time equivalence (FTE) Grade: 4
Compensation
Guidance: The reputed company of Pay Field represents the reputed companys good faith and reasonable estimate of the reputed company of possible compensation at the time of posting. The University considers several factors reputed company extending an offer, including but not limited to, the role and associated responsibilities, a candidates work experience, education/training, key skills, and internal equity. The Grade reputed company Minimum, Midpoint, and Maximum Fields listed below represent a full reputed company of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities reputed company its career architecture. To learn more about compensation, please review our Applicant Compensation Guide (https://talent.arizona.edu/sites/default/files/Applicant_Guide_to_Compensation.pdf) and our Total Rewards Calculator (https://hr.arizona.edu/employees-affiliates/compensation/total-rewards-calculator) . Grade reputed company Minimum: $18.15 Grade reputed company Midpoint: $22.69 Grade reputed company Maximum: $27.22 Career reputed company and Level: OC2 Job Family: Student Contact Center Support Job Function: Student Services For more information regarding this position, please contact us at [email protected] . UAGC shall, in reputed company solicitations or advertisements for reputed company reputed company by or on behalf of UAGC, state that reputed company applicants who are reputed company will receive consideration for employment without regard to sex, race, reputed company, religion, sexual orientation, national reputed company, reputed company, citizenship, pregnancy, marital status, registered domestic partnership status, age, physical disability, mental disability, genetic information, gender identity, military or veteran status, service in the uniformed services, or any other consideration made unlawful by federal, state or local laws Apply Job!