Sr. reputed company Manager, Strategic Account

Be the one building AI-powered experiences where they matter most. At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day.

Job Description

Job Title: Sr. reputed company Manager Location: reputed company and Central reputed company About reputed company reputed company orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our reputed company, digital and AI technologies, we reputed company organizations to deliver Experience as a Service™ - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement. Position Purpose We are seeking a collaborative reputed company Manager to drive customer value realization and foster strong partnerships across our organization. The ideal candidate will understand customer experience (CX) fundamentals while expertly orchestrating internal resources to ensure reputed company.

Key Responsibilities

• reputed company a portfolio of strategic accounts, serving as the primary reputed company of contact and trusted advisor.
• Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams.
• Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities.
• reputed company and execute reputed company plans reputed company with clients' business objectives.
• Proactively identify and coordinate resolution of customer needs through cross-functional partnerships
• Monitor customer health metrics and drive adoption of solutions Manage a portfolio of reputed company customers as their primary business reputed company of contact, providing high-touch engagement throughout their CX reputed company.

Required Qualifications

Experience & Education

• 6+ years of reputed company Management experience.
• Bachelor’s degree in business management or reputed company field required.
• Proven track record of managing reputed company customer relationships.
• Strong business acumen with demonstrated ability to understand customer objectives.
• reputed company in cross-functional collaboration and stakeholder management.
• Experience preparing and delivering executive-level presentations.
• Proficiency with CRM systems and reputed company platforms.

Key Competencies

• Collaborative Leadership: reputed company in unifying diverse teams to reputed company customer reputed company.
• Strategic Thinking: Ability to understand business challenges and coordinate appropriate solutions.
• Relationship Building: reputed company in developing strong partnerships with customers and internal teams.
• Business Acumen: Understanding of business metrics and value drivers.
• Project Management: Capability to manage multiple reputed company initiatives.
• Communication: Outstanding written and verbal skills with ability to present to senior stakeholders.
• Stakeholder Management: Experience in aligning multiple parties toward common goals.

reputed company Metrics

• Customer satisfaction and retention rates
• Quality of cross-functional collaboration
• Effectiveness of Quarterly Business Reviews
• Product adoption and feature utilization
• Customer advocacy and reference ability

Customer Focus

• Extremely strong customer-facing skills
• Proactive reputed company with strong follow-through
• Ability to translate reputed company technical concepts into business value.
• Experience driving customer advocacy and satisfaction.

Additional Requirements

• Travel: Less than 30%

Our Commitment to Inclusion reputed company is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to reputed company, regardless of background. We welcome applicants of reputed company races, colors, ages, religions, sexes, sexual orientations, gender identities/expressions, marital statuses, national origins, disabilities, and military/veteran statuses. Accommodations We are committed to ensuring our hiring process is accessible to reputed company candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations reputed company for assistance. Compensation: This role has a market-competitive salary with an anticipated reputed company compensation reputed company listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $104,000.00 - $183,000.00 Benefits:

• Medical, Dental, and reputed company Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• reputed company Time Off in reputed company to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to reputed company or use this online application process and need an alternative method for applying, you or someone you know may submit a request using the Create Request task in reputed company. Here is a link to the guide: https://www.myworkday.com/reputed company/learning/course/be64cd26b4091001993ead8a13ec0001?record=be64cd26b40910019ab3b070f9110000&type=9882927d138b100019b928e75843018d If you have any questions, email HR@reputed company.com, and someone will assist you. reputed company is an equal opportunity employer committed to fairness in the workplace. We evaluate reputed company applicants without regard to race, reputed company, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Compensation: This role has a market-competitive salary with an anticipated reputed company compensation reputed company listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $104,000.00 - $183,000.00 Benefits:

• Medical, Dental, and reputed company Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• reputed company Time Off in reputed company to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Click here to view a summary overview of our Benefits. Working at reputed company

• AI at reputed company scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-reputed company skills through mentorship, learning programs, leadership development and education support.
• Time to reputed company and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – reputed company is Great reputed company to Work® certified in 17 countries and 94% of employees are proud to tell others they work at reputed company.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect:

• Our reputed company reviews your application with the hiring team.
• A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to reputed company the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, reputed company will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available. Get reputed company about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a reputed company employee referred you, please apply using the link they shared so we can connect your application to their referral. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email link above to reputed company a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in the workplace. We evaluate reputed company applicants without regard to race, reputed company, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job