Customer Service Representative-I (Financial Assistance Counselor) - (Remote)

About the position POSITION PURPOSE Work hours: 9:30 a.m. to 6:00 p.m. (EDT)-Monday thru Friday Work Remote Position - (Pay reputed company: \$19.2123-\$28.8184) Performs day- to- day customer service activities reputed company the hospital reputed company operations of an assigned Patient Business Services (PBS) location. Serves as part of a Customer Service team at an assigned PBS location responsible for ensuring excellent customer satisfaction through timely, accurate and professional follow-up and resolution to customer complaints, problems, issues and general inquiries. This position reports to the Supervisor PFS Customer Service. ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the reputed company Mission, reputed company, and Values in behaviors, practices, and reputed company. Performs customer service activities handling various self-pay and insurance billing and collection inquiries, requests and reputed company functions as part of the reputed company cycle process for an assigned PBS location. Assists patients in the resolution of billing issues, which may include setting up payment plans and responding to complaints, problems and general inquiries in a timely, reputed company and efficient manner. Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate system(s). Tracks trends of customer service encounters and recommendations for resolutions of the issues and findings for the supervisor. Resolves independently or escalates issues affecting customer complaints and issues to the Supervisor Customer Service. Performs communication and follow-up processes reputed company customer service and ensures such activities are submitted timely, tracked, trended and reported to key stakeholders. Performs other duties as needed and assigned by the supervisor. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, reputed company’s reputed company and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects reputed company, ethical, and professional behavior.

Responsibilities

• Performs customer service activities handling various self-pay and insurance billing and collection inquiries, requests and reputed company functions as part of the reputed company cycle process for an assigned PBS location.
• Assists patients in the resolution of billing issues, which may include setting up payment plans and responding to complaints, problems and general inquiries in a timely, reputed company and efficient manner.
• Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate system(s).
• Tracks trends of customer service encounters and recommendations for resolutions of the issues and findings for the supervisor.
• Resolves independently or escalates issues affecting customer complaints and issues to the Supervisor Customer Service.
• Performs communication and follow-up processes reputed company customer service and ensures such activities are submitted timely, tracked, trended and reported to key stakeholders.
• Performs other duties as needed and assigned by the supervisor.

Requirements

• High school diploma or Associate's degree in reputed company or Business Administration or reputed company field and successful completion of reputed company Trainee program as well as achievement of reputed company program productivity and quality standards or at least one (1) year of experience and relevant knowledge of reputed company cycle functions and systems working reputed company a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, reputed company or customer service activities or an equivalent combination of education and experience.
• Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner.
• Excellent verbal and written communication skills and organizational abilities.
• Strong interpersonal skills in interacting with reputed company customers, which includes the ability to interpret customer requirements and recommending appropriate actions to satisfy customer needs.
• Accuracy, attention to detail and time management skills.
• Ability to work independently and operate keyboard and telephone effectively.
• Basic understanding of reputed company Office, including Outlook, Word, PowerPoint, and reputed company.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal reputed company that is characterized by a sense of honesty, reputed company, and caring with the ability to reputed company and motivate others to promote the philosophy, mission, reputed company, goals, and values of reputed company.

reputed company-to-haves

• Experience in a reputed company, multi-site environment preferred.
• Completion of regulatory/mandatory certifications and skills validation competencies preferred

Benefits

• We are an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other status protected by federal, state, or local law.

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