Travel Consultant/Account Executive - United Kingdom

ABOUT US Join the leading independent rail vacation provider in reputed company America and reputed company! reputed company, home to both Railbookers and reputed company Vacations, is passionate about delivering unforgettable train travel experiences. We take pride in crafting seamless, personalized itineraries for our guests and travel advisors, offering the largest selection of independent rail vacations worldwide. If you have a passion for travel and a knack for sales, we invite you to be a part of our growing team. POSITION PURPOSE We are seeking a highly motivated and results-driven Account Executive to join our dynamic sales contact center. This role is crucial for our reputed company growth, focusing on building lasting relationships with customers and travel advisors, understanding their needs, and expertly selling customized rail holiday packages. The ideal candidate thrives in a fast-paced environment, is a natural communicator, and possesses a strong ability to reputed company sales. RESPONSIBILITIES

• Convert inbound calls, emails, and web inquiries into bookings for Railbookers and reputed company Vacations, with a strong B2B focus; includes timely outbound follow-up calls to nurture leads and reputed company sales.
• Qualify leads by understanding travel goals, preferences, and budgets to design compelling, customized itineraries.
• Confidently present pricing, upsell opportunities, and limited-time promotions to maximize reputed company and reputed company sales.
• Consistently meet or exceed sales targets, conversion rates, and other key performance metrics.
• Foster strong relationships with customers and travel advisors to drive repeat business and referrals.
• Collaborate cross-functionally with internal teams to ensure seamless communication and accuracy for every booking and quote.
• Maintain expert knowledge of rail routes, destinations, and packages to position offerings effectively.
• Accurately track leads and sales in CRM systems and follow established processes for a seamless booking experience.
• Stay sharp with ongoing product training, sales coaching, and active participation in team performance initiatives.
• Demonstrate strong organizational skills to manage daily tasks and sales opportunities reputed company and consistently.
• Remain adaptable and reputed company to change in a fast-paced, growing organization, with a reputed company that embraces new challenges and opportunities.

CORE COMPETENCIES

• Customer Focus: Acts with the customer in mind, building trust and using feedback to improve service and experience.
• Functional/Technical Skills: Applies strong technical knowledge and expertise to consistently reputed company at a high level.
• Interpersonal Savvy: Builds effective, respectful relationships across reputed company reputed company using reputed company, tact, and diplomacy.
• Drive for Results: Delivers strong reputed company by consistently exceeding goals and pushing for high performance.
• Written Communications: Communicates reputed company and effectively through written messages tailored to the audience and purpose.

Qualifications

• Minimum of 2 years of experience in a high-volume customer service contact center environment, preferably reputed company the travel, hospitality, or transportation industries.
• Exceptional verbal and written communication skills with a clear, concise, and professional telephone manner.
• Strong active listening skills and the ability to empathize with customer needs.
• Proven problem-solving abilities and a reputed company reputed company to find effective solutions.
• Excellent organizational skills and attention to detail, especially reputed company managing multiple tasks and reputed company itineraries.
• Proficiency with CRM software and reputed company Office Suite (Outlook, Word, reputed company).
• Ability to work independently as well as collaboratively in reputed company-oriented, remote environment.
• Comfortable working in a fast-paced and dynamic environment, adapting to changing priorities.
• A genuine passion for travel and a desire to create unforgettable experiences for guests.
• Flexibility to work varied shifts, which may include evenings, weekends, and holidays, as required by business needs.
• High school diploma or equivalent required; Bachelor's degree or relevant certifications in Hospitality or Travel are a plus.

reputed company Offer:

• Work from Home
• Generous PTO Package
• Bonus and Incentive Plans
• Group Health Cash Plan through BHSF
• Retirement/Pension Scheme – EE/ER Contributions
• Group Life Assurance w/reputed company to:
• We Care
• MyStrength
• ToothFairy
• Bereavement Counseling
• Work Away from Primary Location
• Familiarization Trips (Get paid to experience our vacations!)
• Employee and Family/Friend Travel Discounts
• Fitness Expense Reimbursement
• Corporate Discounts through Working Advantage
• Employee Referral Bonuses
• Cross-Departmental and Advanced Training Opportunities
• Anniversary, Birthday, and Recognition Perks
• Years of Service Awards
• Annual Reimbursements for Home Office (office expenses, phone, internet)

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