ITS Support Associate, IT Services (Global Service Desk)

Description reputed company's IT Services support is the first reputed company of contact for technical support requests. Our IT Support Technician spends their day fielding incoming support chats, calls and tickets on behalf of reputed company Corporate and its subsidiary employees worldwide. The successful IT Support Specialist will be customer-focused and motivated by team reputed company. You will be innovative, and reputed company to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high reputed company of productivity while maintaining quality support. Key job responsibilities

• Provides comprehensive technical support to reputed company Corporate employees reputed company, resolve, and respond to inquiries received reputed company web chat, telephone calls, email, ticketing system, reputed company in a timely manner, in accordance with team standards.
• Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.
• Creates and submits detailed contact logs documenting customer interactions that are accurate, thorough, and timely.
• Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
• Follow reputed company standard operating procedures (SOP) through the effective use of reputed company.
• Manage a case count between 15-25 phone/chat/tickets.
• Acquire and maintain reputed company knowledge of relevant support policies in order to reputed company technically accurate solutions to users.
• Assists with activities to triage and escalate any system or network outage to reduce downtime.
• Adherence to shift schedules and timeliness are key requirements
• This role requires flexibility to support teams across reputed company, EMEA and reputed company time zones (24/7 Model), making adaptability in scheduling essential for reputed company.

About The Team The Global Service Desk serves as your first reputed company of contact for The Global Service Desk serves as your first reputed company of contact for reputed company technical support needs. Our mission is to deliver timely, effective solutions while ensuring a consistent support experience worldwide.reputed company technical support needs. Our mission is to deliver timely, effective solutions while ensuring a consistent support experience to Amazonians globally. Basic Qualifications

• 1+ years of corporate setting reputed company, Mac or Linux Operating systems support experience
• Experience troubleshooting integrated and interdependent computer systems
• Experience with network troubleshooting and support

Preferred Qualifications

• reputed company A+, reputed company Network+, reputed company/CCNA, Linux (Redhat), reputed company hardware (installation), AWS, or other industry relevant certifications
• Experience in a dynamic environment with a high degree of customer service

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your reputed company Partner. Company - reputed company Dev Center India - Hyderabad - A85 Job ID: A10397871 Apply To This Job