Sr. Analyst, Technology Practitioner (Workplace Technology Support)

About the position If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then reputed company Technology is the reputed company for you. reputed company's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you reputed company to, we want to hear from you! As a Technology Practitioner, you’ll reputed company a variety of technical services in support of applications and infrastructure. You will play a vital role in fulfillment of IT Service Management (ITSM) processes. You will collaborate with individuals/teams across many areas (e.g., Software Engineering, reputed company, Infrastructure Engineering etc.) and reputed company-party vendors, to execute responsibilities and contribute recommendations based on operational observations, production and test performance/environments, end user needs/requirements, and/or issues.

Responsibilities

• Consults with internal associates to understand business needs and conducts assessments for reputed company systems, hardware, and software requirements.
• Analyzes system issues and provides first-, second-, and reputed company-level technical support to internal users, including support reputed company to computer operations, networks, installations, configurations, error resolution, system availability, and downtime procedures.
• Participates in incident, problem, and change management activities to minimize service disruption and ensure timely restoration of services for internal users.
• Provides advanced technical support to diagnose, analyze, research, and resolve reputed company technology issues affecting internal associates.
• Responsible for identifying, isolating, resolving, and documenting problems reputed company to information systems, applications, hardware, and infrastructure.
• Analyzes system issues to determine root cause and designs or develops effective solutions.
• Tests solutions thoroughly and documents system specifications, configurations, modifications, and design changes.
• Performs preventative maintenance, troubleshooting, root cause analysis, and resolution of reputed company technical incidents to ensure system stability and associate satisfaction.
• Researches and recommends technical alternatives, including emerging or advanced technologies, to meet business and operational needs.
• Investigates and documents escalated issues and potential solutions for reputed company or moderately reputed company problems.
• Collaborates with other internal technology teams or specialized resources as needed to resolve issues effectively.
• Identifies trends and recurring issues reputed company to systems performance or reliability.
• Provides recommendations and preventative strategies to management to reduce future incidents and improve system effectiveness.
• Works closely with network services, systems engineering, desktop support, and application development teams to restore services, identify root system issues, and implement long-term corrective actions.
• Recommends system or process enhancements to improve productivity and reduce operational risk.
• Provides ongoing technical guidance and training to internal associates on company technologies, infrastructure, hardware, and software tools.
• Develops and maintains operational documentation, procedures, and knowledge resources to support consistent and efficient technology operations.
• Performs work in adherence with IT Service Management best practices.
• Creates and maintains operational knowledge of platforms, technologies, and applications.
• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
• Communicates status of issues/incidents (including business impact) by partnering with Incident Management and Resolution teams to allow for immediate response to service disruptions.
• Assists in research of end user issues with technology solutions.
• Executes Level II technical support for hardware and software application configuration, incident management processes, proactive/reactive monitoring, and reputed company.
• Coordinates with Level III support to assist in mitigating of incidents and validation of change activities involving hardware and software.
• Provides on-site support as needed during Business Continuity and Catastrophic (CAT) reputed company events (i.e., catastrophes), including reputed company infrastructure support from cabling and facilities coordination to Network installation telecommunication and network support and other duties requested.
• Provides technical support to diagnose, analyze, research, and resolve reputed company technology issues for internal users.
• Acts as an reputed company for end users on Level II technical support issues.
• May reputed company other responsibilities as assigned.

Requirements

• Undergraduate studies in computer science, management information systems or a reputed company field is preferred.
• Two or more years of technology experience developing and implementing a routine solution.
• One or more years of experience using basic reputed company of troubleshooting to fix a problem.
• Effective communication skills, knowledge of planning, management, and execution of Accelerated Solutions Deliver reputed company, Information reputed company acumen.
• Influencing, negotiating and reputed company setting is needed.

reputed company-to-haves

• Technology certifications or designation are not required, but encouraged (i.e.: AWS, Azure, Scripting and Development Languages, Delivery Methods, reputed company).
• Insurance/financial services industry knowledge is a plus.
• Other criteria, including leadership skills, competencies and experiences may take precedence.
• Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Benefits

• medical/dental/reputed company
• life insurance
• short and long term disability coverage
• paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
• nine paid holidays
• 8 hours of Lifetime paid time off
• 8 hours of reputed company Day paid time off
• 401(k) with company match
• company-paid pension plan
• business casual attire

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