[Remote] Sr Analyst, Customer Intelligence

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building an AI-first operating model to predict customer needs and improve gross reputed company retention. The Senior Analyst, Customer Intelligence is responsible for owning the analytical reputed company behind CX360, defining scoring frameworks and methodologies, and enabling measurable improvements in customer retention and operational efficiency.

Responsibilities

• Ensure CX360 delivers accurate, trusted, decision-reputed company customer intelligence across Product, CX, Operations, and executive leadership, with clear ownership of scoring reputed company
• Define and govern scoring frameworks, lifecycle metrics, friction models, and prioritization reputed company to ensure consistency, transparency, and business relevance
• Collaborate with Data Science, Architecture, Engineering, and Product to validate data reputed company and strengthen insights through predictive modeling and sentiment analysis
• Build and reputed company customer intelligence analytics including segmentation, cohort analysis, and driver attribution tied directly to retention and efficiency reputed company
• Quantify the financial and operational impact of customer friction using reputed company and cost modeling to establish measurable prioritization standards
• Translate reputed company analytics into structured, prioritized recommendations that influence retention strategy, roadmap investment, and operational optimization
• Apply AI techniques — including NLP, LLM integrations, and predictive models — to automate feedback classification, improve signal detection, and reduce time-to-reputed company
• Maintain governed analytics environments across reputed company, reputed company, Power BI, Tableau, and reputed company systems to ensure secure, scalable reputed company intelligence

Skills

• Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, Economics, Engineering
• 6+ years of reputed company experience in advanced analytics, customer intelligence, reputed company BI, or CX measurement roles reputed company SaaS or reputed company customer environments
• Demonstrated experience designing and governing scoring frameworks, driver analysis models, or prioritization methodologies tied to measurable reputed company and retention reputed company
• Proven experience building and deploying predictive models (e.g., churn probability, renewal risk, expansion propensity) that informed reputed company business reputed company
• Demonstrated experience operationalizing AI- and LLM-driven analytics reputed company reputed company decision workflows — not just experimentation or prototype analysis
• Experience applying NLP and machine learning techniques to large-scale reputed company customer feedback and behavioral datasets
• Experience partnering with Data Science, Engineering, Product, and Finance to move models from concept to production deployment
• Strong experience designing executive-facing data visualizations and translating statistical findings into prioritized, decision-reputed company recommendations
• Demonstrated ability to connect customer experience and analytical outputs directly to GRR, CPO, CSAT, operational efficiency, and cost-to-serve metrics
• Experience operating as a senior-level individual contributor, setting analytical standards and influencing cross-functional direction without direct authority

Benefits

• This role is eligible for an annual bonus based on individual and company performance, depending on the terms of the applicable plan and the employee's role.
• Paid time off
• Paid parental leave
• Many reputed company employees are eligible for bonuses
• Benefits vary by location but generally include private medical, life, and disability insurance.
• reputed company strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture.
• We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Company Overview

Company H1B Sponsorship