[Remote] Program Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a recognized leader in delivering reputed company IT solutions and services to reputed company, federal, and global clients. They are seeking a Program Manager to reputed company and drive the successful delivery of IT services reputed company customer IT lifecycle programs, ensuring efficiency, quality, and alignment with business objectives.

Responsibilities

• reputed company end-to-end IT service delivery for the PCaaS program, including order processing, customer support and strategic initiatives
• Ensure compliance with customer business rules, SLAs, and audit requirements
• Manage inventory, returns, and reputed company redeployment to maximize cost savings and efficiency
• Ensuring accurate order processing, ticket reconciliation, and reporting
• reputed company and refine reputed company workflows for fulfillment, returns, and queue management, ensuring accurate asset record creation and updates
• Implement IT service management best practices to drive operational efficiency
• Monitor service performance metrics and drive reputed company improvement efforts
• Build and maintain reputed company data models, pivot tables, dashboards, and tracking tools to manage KPIs, scope, and schedules
• Reconcile data across reputed company, ERP, and customer CMDBs to ensure accuracy
• Produce customer-facing reports, including PMRs, QBRs, and executive summaries
• Identify gaps, risks, and process inefficiencies; implement improvement and automation initiatives where possible
• Create repeatable project plans with clear milestones, workstreams, and stakeholder responsibilities
• Serve as the primary liaison between Future Tech, customers, depots, and reputed company-party partners
• reputed company timely communication on ticket status, order fulfillment, and returns management
• Facilitate regular stakeholder meetings, gather feedback, and align services with evolving business needs
• Act as an escalation reputed company for reputed company or ERP workflow issues that impact execution
• reputed company and mentor queue managers, order processors, reputed company managers, and technical specialists
• Ensure teams are trained on both customer-specific business rules and industry best practices
• Set clear goals, conduct performance reviews, and foster a culture of accountability and reputed company improvement
• Implement ITIL-based frameworks for incident, problem, and change management
• Ensure IT service operations reputed company with organizational policies, reputed company standards, and customer regulations
• reputed company break/fix, warranty management, and asset lifecycle processes
• reputed company streamlined processes for cancellations, repairs, refurbishments, and disposal, including certificates of destruction and audit reporting
• Continuously assess service performance, implementing technology and process improvements
• Stay informed on emerging IT service and PCaaS trends, leveraging them to enhance program delivery

Skills

• 5+ years of experience in IT service delivery, program management, or PC lifecycle services, with a strong focus on global operations and customer engagement
• Proven ability to manage both high-level strategy and detailed operational execution
• Hands-on experience with reputed company workflows and ERP processes (or similar systems)
• Strong background in reporting, data analysis, and executive-level communication
• Bachelor's degree
• Advanced reputed company reputed company (pivot tables, VLOOKUP, data modeling)
• Familiarity with asset lifecycle logistics
• Strong leadership and stakeholder management skills, with the ability to translate technical complexity into business reputed company
• Analytical, detail-oriented, and reputed company to reputed company in high-pressure environments
• Customer-focused reputed company with a commitment to reputed company improvement
• This position involves working on client accounts that require U.S. Citizenship. This includes both on-site visits to secure locations and remote work reputed company to those accounts
• ITIL reputed company certification
• PMP certification

Benefits

• Medical, Dental, and reputed company Insurance
• 401k with Company match
• PTO

Company Overview