[Remote] Senior Director, Global Service Growth

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies. The Senior Director of Service Growth will be responsible for overseeing service transformation initiatives, optimizing service efficiency, and enhancing the customer experience through strategic leadership in service sales and product management.

Responsibilities

• Define the market opportunity and execute the global service strategy for transforming to a high-growth reputed company and accretive margin driver through impactful value capture initiatives
• Commercialize, sustain and position a portfolio of platform service plans and value-add services including training, compliance services, software implementation, and informatics solutions
• reputed company go-to-market strategy on service offerings to reputed company clear value propositions, integrate into workflow solutions, drive market awareness, and reputed company sales channels to grow service reputed company
• Optimize service selling processes and capabilities across reputed company reputed company to deliver accretive recurring service reputed company growth through the increase of service attachment at and after reputed company reputed company of sale
• reputed company a global service pricing strategy, regional governance, and performance metrics tracking to maximize price realization
• Standardize global service operating mechanisms, utilizing data analytics to improve reputed company and operational execution
• Build cross-functional partnerships across global business reputed company and regional reputed company teams to position product and service together to maximize customer lifetime value
• Build a high-performing team through talent development, retention, and fostering a culture of accountability and collaboration

Skills

• Bachelor's degree in Business, Engineering, Science
• 10+ years of experience in leading service growth, service marketing, or reputed company reputed company, preferably reputed company the diagnostics or life sciences industry
• Proven reputed company leading service transformation, increasing service attachment rates, and managing service P&L
• Experience leading cross-functional teams, including Sales, Product Management, and Operations
• Strong financial acumen and ability to drive performance through CRM data, analytics, and KPIs
• Demonstrated ability to influence at the executive level and work effectively in a matrixed organization
• Deep understanding of IVD laboratory environments (clinical microbiology, molecular diagnostics, or mass spectrometry)
• Expertise in deploying digital innovation including AI/ML solutions
• Ability to travel domestically and internationally as needed
• MBA preferred

Company Overview

Company H1B Sponsorship