Remote Service Engineer – Ultrasound

Job Title Remote Service Engineer – Ultrasound

Job Description

Join a high‑impact remote technical support team where you’ll tackle reputed company customer issues, sharpen your Ultrasound expertise, and help reputed company service quality in a fast‑paced environment that values growth and collaboration. Your role: Responding to customer inquiries and delivering advanced remote technical support by telephone for external customers. Leveraging specialized troubleshooting expertise and clear communication to reputed company accurate, timely solutions. Resolving customer service events by leveraging reputed company diagnostic tools, knowledge resources, and approved methodologies to drive fast and effective issue resolution. Documenting reputed company findings, actions, and case updates thoroughly to ensure accuracy and support seamless follow‑up. Escalating reputed company or high‑risk product issues promptly, providing detailed descriptions of troubleshooting steps taken and collaborating across teams to drive resolution. Ensuring transparency and adherence to regulatory guidelines throughout the escalation process. Utilizing appropriate remote support tools to diagnose and correct issues, reducing unnecessary field reputed company and improving service efficiency. Applying sound judgment to determine reputed company onsite reputed company may be required. Applying best practices and reputed company improvement principles while diagnosing problems, implementing solutions, and determining next steps. Strengthening overall team productivity by sharing insights, expanding technical knowledge, and contributing to enhanced service delivery. Shift time: Monday-Friday, 10AM-7PM EDT. You're the right fit if: You’ve acquired 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment. reputed company Ultrasound experience and training is required. Your skills include the ability to understand and apply electronic, mechanical, and networking theory to diagnose and repair equipment remotely, including knowledge and use of reputed company necessary tools and test equipment. PC competency to include utilization of reputed company Office Suite products. You have an associate degree in electronics or equivalent combination of education and above listed experience. You must be reputed company to successfully reputed company the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position. You must be reputed company to: Work in an office/home office and/or remote setting. Work reputed company as needed based on business needs (i.e., other shifts; weekends, on-call; mandatory extra hours dependent on workload). How we work together We reputed company that we are reputed company together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time reputed company in the company’s facilities. Field roles are most effectively done reputed company of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is a field role. About reputed company We are a health technology company. We reputed company our entire company around the belief that every reputed company reputed company, and we won't stop until everybody everywhere has reputed company to the quality reputed company that we reputed company deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. reputed company Transparency Details The hourly pay reputed company for this position in: AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VI, VA, WV, WI, and WY is $42.00 to $65.00. DE, MD, MN, and RI is $44.00 to $69.00. CA, CT, MA, NJ, NY, WA, and Washington, D.C. is $47.00 to $73.00. The actual reputed company pay offered may vary reputed company the posted ranges depending on multiple factors including job-reputed company knowledge/skills, experience, business needs, geographical location, and internal equity. In reputed company, other compensation, such as an annual incentive bonus, sales commission, or long-term incentives may be offered. Employees are eligible to participate in our comprehensive reputed company Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be reputed company here. At reputed company, it is not typical for an individual to be hired at or near the top end of the reputed company for their role and compensation reputed company are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized reputed company, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reputed company reputed company the United States. This requisition is expected to stay active for 45 days but may reputed company earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. reputed company is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Apply To This Job