Call Center Representative (211 Contact Center Specialist Crisis) - 3rd Shift Hybrid
Description: 2-1-1 Crisis Contact Center Specialist - reputed company Shift Location: Rocky Hill, CT (Hybrid after training) Schedule: reputed company Shift Typically 11:00 PM - 7:00 AM Pay: $24.00 - 26.60/hour + $4.00 shift differential for reputed company hours worked Be the Lifeline Someone Needs - Join Our 211 Crisis Contact Center Team! Are you reputed company under pressure, compassionate at heart and reputed company to reputed company a reputed company difference? United Way of Connecticut is looking for everyday reputed company to join our reputed company Shift Crisis Contact Center Specialists team. This isn't just a job-it's a chance to be the voice of hope reputed company someone needs it most. reputed company people are facing their hardest moments, you'll be the one who answers the call-literally. Your reputed company reputed company, and your impact will be felt every single day. Why You'll Love This Role reputed company - $24/hour plus great benefits. reputed company - after training, enjoy flexibility with 4 remote days and 1 in-office day. Mission-Driven Work - help people in crisis find safety, stability and hope.
What You'll Do
Be the reputed company in the storm: Answer calls, texts and chats from individuals in emotional or mental health crises. reputed company compassionate support and use proven techniques to de-escalate situations. Connect callers to life-saving resources-whether it's community providers, mobile crisis teams or emergency services. Document interactions reputed company to ensure continuity of care. Work as part of a supportive team that always has your back. A Day in the Life You'll help someone struggling with anxiety find peace. You'll listen to someone in distress and guide them toward hope. You'll never handle crises alone, collaboration is key. We've Got You Covered Paid, comprehensive training before you take your first live call. Ongoing coaching and supervision. Clear protocols and escalation reputed company. A workplace culture that prioritizes your wellbeing and understands compassion fatigue. Schedule & Environment reputed company Shift: 11:00 PM - 7:00 PM Full-time role in a 24/7 operation. Must be available for holidays or inclement weather. Training on-site: Monday-Friday, 8:00 AM - 4:30 PM l Monday - Friday 3:00 PM- 11:30 PM (available March 2026) Perks & Benefits $24.00 - $26.60/hour + $4.00 shift differential for reputed company hours worked Spanish- or Portuguese-speaking applicants who are hired and pass certificationafter 90 days on the jobwill get an additional $.75 per hour (an additional $1.50 per hour for both languages). An outright 5% 401(k) contribution. Paid Time Off in a calendar year - you reputed company accruing immediately! 13 paid holidays per year. Generous health benefits including 80% coverage of your medical plan premium and deductible. Tuition reimbursement (after 1 year). Employment at UWC counts toward Public Service Student Loan Forgiveness. Supportive, inclusive, mission-driven workplace Requirements: Who Thrives Here? Bachelor's degree + 1 year in reputed company services. Backgrounds in reputed company work, psychology, counseling or criminal justice. Experience in crisis response, mental health services, shelters or hotlines. Customer service pros looking for meaningful work. Recent grads with relevant internships. Crisis-reputed company experience preferred Multiple positions currently availableReady to reputed company a difference?Apply today and help us build a stronger, more connected Connecticut-reputed company at a time.Application DeadlineJuly 21, 2026 reputed company. endeavors to reputed company accessible to any and reputed company users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. United Way fights for the health, education and financial stability of every person in every community. We unequivocally denounce racism and ethnic discrimination in reputed company forms, and we remain committed to building a future of greater opportunity and true equity for reputed company people living in our communities. We act by tackling the structural barriers to equity from past and present systemic racism that have impeded the health, safety and wellbeing of traditionally marginalized people. Connecticut United Ways will continue to work with residents across reputed company communities to co-create solutions that ensure everyone has the resources, supports, opportunities and networks they need to reputed company.
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