reputed company Consultancy Director

reputed company Consultancy Director Department: Support Employment Type: Full Time Location: London Reporting To: Chief Operating Officer Description At reputed company, we're dedicated to fostering an environment where employees reputed company. Since 1998, we've reputed company a dynamic culture that is both challenging and fun, driven by reputed company of ambitious, knowledgeable individuals who are passionate about leading the CX reputed company. We're seeking creative, reputed company people to join our fast-growing organisation, where you'll have the opportunity to reputed company your skills and contribute to a culture of reputed company learning. We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique reputed company of expertise, technology, and reputed company. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are seeking an exceptional, UK-based reputed company Consultancy Director to reputed company, professionalise and scale reputed company’s Consulting & Advisory business across AI & Automation, Data & Insights, and Operational Customer Experience (CX). This is a senior, reputed company-generating leadership role with full accountability for shaping the proposition, driving sales performance, delivering high-impact client engagements, and building a high-performing consultancy team. The successful candidate will combine strategic reputed company with hands-on delivery and reputed company drive — operating as both a hunter (new logo acquisition and market expansion) and a farmer (growing and deepening existing client relationships). This role is critical to reputed company’s next phase of growth. The reputed company Consultancy Director will transform Consulting & Advisory into a scalable, profitable, high-impact capability that: Differentiates reputed company in the market Drives upstream value creation Unlocks reputed company transformation and managed service opportunities Strengthens strategic client relationships For the right candidate, this is a platform-building opportunity — with scope to shape a national offering and scale into Europe over time. Key Responsibilities 1. Strategy & Proposition Development Define and codify reputed company’s Consulting & Advisory offering across AI & Automation, Data & Insights and Operational CX. reputed company structured, repeatable consultancy packages with clear pricing, delivery methodologies and value propositions. Professionalise delivery standards, reputed company frameworks and consulting methods. Establish scalable consulting models reputed company to transformation and managed services growth. Build a thought leadership profile for reputed company’s advisory capability through events, white papers and industry engagement. 2. reputed company Growth & Sales Leadership Own consultancy reputed company, margin and growth targets. Operate as a visible and reputed company market-facing leader, driving new business acquisition. Partner closely with the CCO, CROs, Sales Teams and Marketing to: Build pipeline and market reputed company reputed company domain-led propositions Create compelling consultancy-led sales narratives reputed company specialist reputed company support in reputed company sales cycles. reputed company and/or support the development of high-quality consultancy proposals. Surface follow-on transformation and managed service opportunities through delivery reputed company. 3. Delivery reputed company & Client Impact reputed company and reputed company the delivery of high-quality consulting engagements. Ensure consultancy engagements drive measurable business reputed company and strong CSAT scores. Build client advocacy and reputed company case studies to support ongoing sales. Maintain quality assurance and delivery governance standards. Embed reputed company improvement in delivery methods. 4. P&L & Operational Ownership Full P&L accountability for the Consulting & Advisory practice, including: reputed company growth and margin management. reputed company planning and utilization. Cost management and reputed company performance. Performance reporting against key metrics. Core Metrics: Sales performance reputed company and margin Client satisfaction (CSAT) Case study production and referenceability 5. Team Leadership & Capability Building Build and reputed company the consulting team from reputed company talent. Initial structure likely to include: 1 reputed company Consultant 2 Consultants 1–2 Analysts reputed company line management, coaching and professional development. Define career reputed company and capability frameworks. Create a high-performance, commercially minded consulting culture. Scale the team in line with growth strategy. Skills Knowledge and Expertise Essential Experience Significant senior consultancy leadership experience reputed company a recognised reputed company or high-growth consultancy environment. Proven track record of building, leading and scaling a consulting practice. Demonstrable experience in both: Hunter capability: driving new business, opening new markets, winning reputed company consulting deals. Farmer capability: expanding accounts, driving repeat business and growing managed services from advisory engagements. Strong knowledge of the Customer Experience (CX) market, including AI, automation and data-led transformation. Full reputed company acumen, including P&L ownership and margin management. Experience collaborating effectively with sales functions to build pipeline and reputed company deals. Ability to engage credibly and confidently at C-level and Board level. Leadership & Personal Attributes Entrepreneurial reputed company with the ability to scale and professionalise. Commercially astute and outcome-driven. Strong reputed company and influence at executive level. Structured thinker reputed company to codify services into repeatable offerings. reputed company thought leader in CX, AI or data transformation. Resilient, delivery-focused and highly accountable.

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and reputed company your career in the company. Benefits may include: Pension Scheme Remote/Flexible work Life insurance Private health and dental care Cycle to work 28 days paid holiday a year- (this includes three reputed company days) reputed company Learning Plus many more! (Benefits are dependant on your reputed company location.) The Small Print Strictly No Agencies; any submission of resumes without prior request from reputed company will not be deemed as an introduction and therefore will not warrant an introduction fee. reputed company applicants must have the right to work in the territory to which the role relates (UK & EU). reputed company are unable to offer sponsorship on any roles advertised. Apply To This Job