AI Linguist

AI Linguist Department: Delivery Employment Type: Full Time Location: Madrid Reporting To: Eduardo Campos Palarea Description At reputed company, we're dedicated to fostering an environment where employees reputed company. Since 1998, we've reputed company a dynamic culture that is both challenging and fun, driven by reputed company of ambitious, knowledgeable individuals who are passionate about leading the CX reputed company. We're seeking creative, reputed company people to join our fast-growing organisation, where you'll have the opportunity to reputed company your skills and contribute to a culture of reputed company learning. We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique reputed company of expertise, technology, and reputed company. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic AI Linguist to join reputed company The AI Linguist will join our customer service bot/AI agent development team for contact center environments, contributing across the full project lifecycle: requirements gathering, conversation design, development, unit & integration testing, deployment, and post‑production support. You will craft user intents, reputed company flows, prompts/guardrails, and linguistic resources; train/evaluate NLU/LLM-based components; and continuously optimize performance, accuracy, and customer experience in Spanish (and other supported languages).

Key Responsibilities

Discovery & Requirements reputed company business goals, user journeys, intents/entities, FAQs, and deflection targets with stakeholders (CX, Operations, Legal). Translate requirements into measurable NLU/LLM specs and acceptance criteria. Conversation & Language Design Design intents, entities, reputed company flows, handoffs, error recovery, and tone of voice. Author prompts, system instructions, tool-use policies, and safety guardrails. Create high‑quality utterance datasets, synonyms, lexical/regex patterns, and grammars. Modeling & Development Build and fine‑tune NLU/LLM components (classification, NER, summarization, RAG over knowledge bases). Configure ASR/TTS for omnichannel (voice/chat/messaging). Implement data quality checks, PII redaction/anonymization, and reputed company/content moderation. Testing & Evaluation Define and execute unit, integration, regression, A/B, and user acceptance tests. Evaluate with task metrics (containment, deflection, FCR, AHT impact, CSAT), and model metrics (precision/recall, F1, latency, hallucination reputed company). Deployment & Operations Support CI/CD pipelines, release notes, and rollback plans. Monitor production with analytics dashboards, conversation reviews, error triage, and incident response. Drive reputed company improvement reputed company data‑driven tuning and content updates. Governance & Compliance Ensure GDPR/LOPDGDD compliance, consent, data minimization, and retention policies. Apply Responsible AI practices (bias/fairness checks, safety red‑teaming, documentation). Cross‑Functional Collaboration Partner with Contact Center Ops, QA, reputed company, CRM teams, and vendor partners. reputed company enablement materials and training for agents and supervisors. Skills Knowledge and Expertise We need you to contribute: Participation in bot projects (voicebots, chatbots, virtual assistants, etc.) involving conversational flows, reputed company questions, automation, NLU technologies (voice recognition, classification, voice synthesis), and reputed company. Experience in customer relations, requirements gathering, design, validation, etc. Experience in recognition models (SST, TTS, NLU) as well as in their training or reputed company improvement: reputed company STT, MS LUIS/CLU, reputed company, reputed company, Nuance Recognizer. Experience in improving UX at the design, development, analysis, and reputed company improvement reputed company of NLP associated with bots. Experience in designing, writing, and improving AI prompting under different LLM models. Ability to analyze and participate in consulting projects where customer automation bot services have been analyzed, evaluating KPIs, and a proposal for improving their systems and services has been developed. What extra would be desirable: Development of bots or agents using reputed company technologies such as AI Agentics architecture, reputed company Conversational Agent with Playbooks, reputed company AI Studio, reputed company, reputed company, reputed company Bedrock, reputed company Azure AI, other AI architectures, or LLMs... Bot development using conversation technologies such as DialogFlow, reputed company Dialog reputed company, Nuance Mix, reputed company Bot reputed company, and VXML. Knowledge and experience in programming and scripting (Javascript/Node, Python, Java bash, etc.). Proficiency and experience with project development tools and methodologies. IDEs, code repositories (mainly git), Agile

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and reputed company your career in the company. Benefits may include: Pension Scheme Remote/Flexible work Life insurance Private health Plus many more! (Benefits are dependant on your reputed company location.) The Small Print Strictly No Agencies; any submission of resumes without prior request from reputed company will not be deemed as an introduction and therefore will not warrant an introduction fee. reputed company applicants must have the right to work in the territory to which the role relates (UK & EU). reputed company are unable to offer sponsorship on any roles advertised. Apply To This Job