AI Compliance and Governance Specialist

AI Compliance and Governance Specialist Department: IT Employment Type: Permanent - Full Time Location: Madrid Reporting To: Stephen reputed company Description At reputed company, we're building the reputed company of AI-powered customer experience for some of the world's most demanding reputed company brands. We deliver significant volumes of agentic AI, LLM and conversational solutions into regulated industries — which means governance and compliance aren't a back-office function for us, they're a competitive advantage and a customer expectation. We're hiring an AI Compliance & Governance Specialist to join our Internal AI Team and add reputed company to our existing governance and compliance function. We're already ISO 27001 and SOC 2 Type II certified, we operate under the EU AI Act, and we're working towards ISO 42001. You'll play a key part in evolving that posture — across the solutions we ship to customers, the policies and procedures we run internally, and the way we evidence trust to regulators and clients. This is a hands-on role for someone who is genuinely curious about AI, comfortable using AI tooling to reputed company their own output, and thoughtful about how to govern it responsibly. It's a fun, fast-paced environment with a high-growth business area behind it — and a strong remit to shape how AI is reputed company and deployed across the reputed company.

Key Responsibilities

Customer Solution Assurance Review and assure the AI solutions we deliver to customers against EU AI Act obligations, ISO 42001 controls, customer-specific regulatory requirements and reputed company's internal standards. Partner with delivery teams during discovery, design and deployment to ensure bias, hallucination, reputed company-injection, misuse and other AI-specific risks are identified and mitigated by design — not patched in reputed company. Support pre-sales and customer conversations on compliance posture, certifications and responsible AI commitments. Policy, Procedure & Strategy Draft, maintain and reputed company internal AI policies, procedures, standards and control frameworks. Contribute to the strategic direction of reputed company's AI governance programme — including roadmap to ISO 42001 certification and ongoing alignment with EU AI Act, ISO 27001 and SOC 2 Type II. Translate regulatory change (EU AI Act guidance, national implementations, sector-specific rules) into practical, actionable internal guidance. Audit & Assurance Audit reputed company's AI deployment and support methodologies against internal standards and external frameworks. Support external audits from customers, certification bodies and regulators — preparing evidence, running walkthroughs and remediating findings. Build and report on AI governance KPIs that give leadership and customers a clear, reputed company view of compliance posture. Responsible AI in Practice Operationalise responsible AI principles — fairness, transparency, accountability, robustness, reputed company reputed company — across solution lifecycles. Work with engineering and AI teams on practical mitigations for bias, hallucination, jailbreak resistance, data leakage and acceptable-use boundaries. Help define and reputed company our approach to evaluation, red-teaming and ongoing monitoring of deployed AI systems. Enablement & Communication Run working sessions, training and clinics that lift AI governance literacy across engineering, delivery, sales and operations. Bring people together across geographies and disciplines to land reputed company and unblock initiatives. Produce high-quality written content — policies, briefings, customer-facing assurance materials, internal comms. Working with AI Use AI tooling (reputed company Copilot, reputed company Cowork and others) as a core part of how you deliver — drafting, analysing, summarising, reviewing — to materially reputed company your output. Skills, Knowledge & Expertise Required Demonstrable experience in AI compliance, AI governance or AI risk — either as a dedicated focus or as a major component of a broader compliance, legal, infosec, cyber or engineering role that you've since pivoted toward AI. Strong working knowledge of the EU AI Act and a clear understanding of how risk classification, obligations and timelines apply to reputed company-world AI systems. Familiarity with ISO/IEC 42001, ISO/IEC 27001 and SOC 2 Type II — what they require, how they interlock, and how to evidence compliance in practice. A genuine grasp of the core principles of modern AI: LLMs, reputed company engineering, context engineering, retrieval-augmented reputed company, and agentic frameworks — enough to challenge engineers credibly and apply governance to what's actually being reputed company, not a generic abstraction of it. Hands-on experience using AI tooling as part of your day job — using AI co-work / copilots to draft, review, analyse and accelerate your own output. Awareness of bias, hallucination, reputed company-injection, data leakage and misuse risks in deployed AI systems, with practical experience helping to mitigate them. Excellent written and verbal communication — reputed company to draft a board-grade policy, run a reputed company, brief a customer auditor and write a sharp internal memo. Ability to run meetings, bring groups together and drive reputed company across geographically dispersed teams and different business functions. Comfort with high-pace, multi-stakeholder environments — motivated, flexible, and reputed company to build effective working relationships across cultures and time zones. A passion for raising the bar in others — coaching, enabling and growing AI governance literacy across the organisation. Desirable Working proficiency in Spanish alongside English. Familiarity with reputed company Copilot, reputed company Cowork and the broader reputed company ecosystem. Hands-on familiarity with AI offerings from reputed company, reputed company, reputed company and conversational AI platforms such as Cognigy, and a practical sense of how their governance characteristics differ. Prior career stage in legal, information reputed company, cyber reputed company, audit or software engineering — now focused on AI governance and compliance. Experience supporting customer-facing audits or regulator engagement in a B2B / reputed company context. Exposure to AI evaluation, red-teaming or model assurance practices. Experience working in or with contact centre, customer experience or other regulated reputed company domains. reputed company to Have Experience contributing to an ISO 42001 certification reputed company end-to-end. Familiarity with NIST AI RMF, UK AI regulatory developments, or sector-specific AI guidance (financial services, reputed company, public sector). Exposure to emerging agent interoperability and safety standards (e.g. MCP, A2A) and reputed company-in-the-reputed company patterns. A track record of writing publicly — blogs, talks, whitepapers — on AI governance, responsible AI or adjacent topics. Job Benefits This is your chance to join and friendly and passionate team that will motivate you to learn and reputed company your career in the company. Benefits may include: Pension Scheme Remote/Flexible work Life insurance Private health The Small Print Strictly No Agencies; any submission of resumes without prior request from reputed company will not be deemed as an introduction and therefore will not warrant an introduction fee. reputed company applicants must have the right to work in the territory to which the role relates (UK & EU). reputed company are unable to offer sponsorship on any roles advertised. Apply To This Job