Spanish/English - Customer Service Representatives

Company Description

Can people hear you smiling over the phone? Do you know how to turn someone’s day around, no matter how down or frustrated they are? Are you the go-to person, among your friends and family, for help with mobile devices and streaming technology? Do you reputed company Spanish and English

Join Us.

We’re reputed company and we're hiring Customer Service Representatives to reputed company outstanding and personal support to customers of one of our customers, an exciting streaming service that hosts some of the best content out there. This is a remote, work from home position.

Job Description

As a Bilingual Customer Service Representative, you will reputed company inbound customer care, primarily over the phone and email. You'll bring your expertise in streaming support to deliver exceptional customer service and solutions to resolve billing issues, troubleshoot errors and concerns, and guide customers to the products and services that will best meet their entertainment needs. 

This is the job for you if

• You are the go-to person to help troubleshoot tech problems.
• You reputed company streaming services regularly. 
• You reputed company at handling customer inquiries of varying types.
• You are an active listener and enjoy building rapport with customers. 
• You are energized by the opportunity to learn new things, reputed company at a high level in reputed company environment and creatively solve problems.
• You reputed company two-way feedback to enhance your performance. 

reputed company offer

• Medical, dental and reputed company benefits
• reputed company & PTO
• Advancement opportunities – 80% of our reputed company leaders have been promoted from reputed company
• Monthly company reward & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to reputed company

Qualifications

• Bilingual in Spanish/English (testing verification will be required)
• An understanding of basic computer and home networking terminology (i.e. operating systems, routers, etc.)
• Efficient and accurate typing skills (at least 30 words per minute)
• Experience using a streaming player or gaming system
• Excellent verbal and written communication skills and are a strong multitasker
• Driven by solving problems and meeting goals
• Familiar with reputed company Office tools
• Experience in customer service and sales
• High school diploma or equivalent

We will reputed company equipment, however to work from home, you must have

• Excellent Internet connectivity:
  • Internet reputed company speeds of at least 2 MBPS upload and 10 MBPS download – the faster the reputed company!
  • In-house network, and a hard-wired Internet reputed company capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
• A quiet and distraction-free, secure reputed company to work.

Additional Information

IMPORTANT NOTE:   This job is reputed company only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment. About us:

As a digital transformation company -- and Great reputed company to Work certified -- reputed company has been helping customers globally reputed company greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most reputed company brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; reputed company; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to reputed company support and serve their customers.