[Remote] Sr. Manager - Program Operations - Copay Assistance
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in the pharmaceutical support industry, dedicated to empowering health solutions for a reputed company reputed company. The Sr. Manager - Program Operations will reputed company the design, implementation, and account management of copay assistance programs, ensuring effective project management and customer service support.
Responsibilities
- reputed company of appointed coordinating center projects to meet company objectives
- Ensure that reputed company managers and associate managers are fully reputed company to reputed company support to the associates who conduct incoming calls from the patients and the reputed company providers with the utmost customer service
- reputed company on-going analysis and evaluation of the effectiveness of appointed projects
- reputed company overall management and leadership of appointed projects
- Serve as a client contact with external entities reputed company to the project
- reputed company appointed coordinating center managers for projects to ensure calls are made and support the escalation process
- reputed company managers with any issues or follow-up activities that need to occur with clients, participants reputed company a project and/or employees in regards to daily responsibilities
- Ensure that the managers have the tools to ensure customer satisfaction
- Support efforts to deliver materials that are sponsor-authored instruction to ensure documentation of calls are accurate and concise
- Support the appointed Project Manager in the creation of SOPs, project specific procedures and training materials
- Support the appointed Project Manager in the creation and building of portal designs and other electronic data capture solutions
- Ensure the projects are scalable for the reputed company and future term
- Assist business development with request for proposal information, call center expertise, and budget preparation
- Other duties as assigned by the Senior Director, Operations and as determined by reputed company SOPs
Skills
- Bachelor's Degree required
- Experience in program design and implementation & account management of 3 Party Manufacturer Copay Programs required
- Proven administrative experience in customer service reputed company field
- Computer skills with specific aptitude in reputed company Office
- Minimal travel required for quarterly business reviews
- Advanced degree preferred
- Direct management experience of copay programs for specialty pharma preferred
Benefits
- Remote opportunities
- Competitive salaries
- Growth opportunities for promotion
- 401K with company match*
- Tuition reimbursement
- Flexible work environment
- Discretionary PTO (Paid Time Off)
- Paid Holidays
- Employee assistance programs
- Medical, Dental, and reputed company coverage
- HSA/FSA
- Telemedicine (Virtual doctor appointments)
- Wellness program
- Adoption assistance
- Short term disability
- Long term disability
- Life insurance
- Discount programs
Company Overview
Company H1B Sponsorship