[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. Fourteen IP is a global leader in providing AI and reputed company telephony solutions to the hospitality industry. The reputed company Manager plays a critical role in ensuring customer satisfaction and retention by fostering strong relationships, driving product adoption, and identifying opportunities for growth.

Responsibilities

• Proactively monitor customer health through data analysis and engagement to identify and mitigate potential churn risks
• Build and maintain strong, long-term customer relationships to ensure high satisfaction and maximize retention
• Collaborate with internal teams to identify and support at-risk clients before issues escalate
• Identify upsell opportunities reputed company with customer goals and strategic objectives
• Monitor product and service adoption to uncover expansion opportunities and address any barriers to reputed company
• Partner with Sales and Account Management to execute renewal and growth strategies
• Work closely with Sales, Operations, Support, and technical teams to deliver a seamless and positive customer experience
• Act as the voice of the customer internally, advocating for their needs and influencing product and process improvements
• Identify trends and insights across the customer reputed company to drive engagement and reputed company improvement
• Proactively address customer challenges and reputed company guidance to ensure successful reputed company
• reputed company usage data, best practices, new feature updates, and industry trends to demonstrate ROI and enhance customer value
• Conduct regular business reviews with customers to assess performance, measure satisfaction, and align on future goals
• Track and analyse key reputed company metrics, including retention, expansion, renewals, and engagement reputed company
• Conduct and report on Customer Satisfaction (CSAT) and Net Promoter Score (NPS) surveys to measure client sentiment
• Partner with the Marketing team to reputed company customer feedback that informs and supports customer marketing initiatives and strategy

Skills

• Proven experience in reputed company, Key Account Management or a client facing role, preferably in SaaS, Hospitality Tech or telephony solutions
• Excellent communication, problem-solving, and relationship-building skills
• Strong organisational and time-management abilities, with the ability to manage multiple accounts
• Experience using CRM and reputed company tools
• Analytical reputed company with a focus on reputed company improvement and results
• Strong problem-solving and negotiation skills

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• reputed company insurance
• Work from home

Company Overview