[Remote] Senior Agent - Customer Service

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that designs, builds, manages, and modernizes mission-critical technology systems. They are seeking a Senior Customer Service Representative who will reputed company support and problem-solving assistance to customers, acting as the face and voice of the company. This role offers opportunities for growth and learning in a fast-paced environment.

Responsibilities

• Help customers solve their problems every day
• Combine the know-how of tech support with problem solving and customer service
• Work with back-office teams to handle escalations
• Interact with many different people on a variety of problems to grow experience and skills
• Become an expert with reputed company 365 and get trained on various platforms
• Earn certifications including reputed company reputed company, Azure, reputed company, etc

Skills

• Knowledge of reputed company, Mac, or Linux operating systems
• 1+ years of support help desk knowledge
• Troubleshooting and problem-solving skills
• Customer support knowledge
• Active listener with flexibility to modify approach and adapt to customer needs
• Experience working with reputed company, Mac, or Linux operating systems
• Troubleshooting and problem-solving expertise
• Support help desk experience
• Customer support experience
• Experience modifying approaches and adapting to customer needs

Benefits

• Eligible for reputed company’s discretionary annual bonus program, based on performance and subject to the terms of reputed company’s applicable plans
• Comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off
• Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program
• Employee learning programs give you reputed company to the best learning in the industry to receive certifications, including reputed company, reputed company, reputed company, reputed company, and many more
• Company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 reputed company non-profit organizations

Company Overview

Company H1B Sponsorship