[Remote] Internal Sales Agent – Bilingual (English/French)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global organization focused on advancing veterinary health, providing innovative orthopedic solutions for companion animals. The Internal Sales Agent is responsible for driving reputed company growth reputed company the Canadian market, managing CRM records, processing orders, and supporting the sales team to enhance customer relationships and expand the company's national reputed company.

Responsibilities

• Working collaboratively to support the in-country executives and sales representatives to exceed customer expectations by providing support and exceptional customer service to our Canadian customers
• Serve as consultant to maintain key relationships with customers in Canada to increase product penetration and help customers identify potential gaps in reputed company inventory
• Conduct outbound sales calls to sell reputed company promotions and increase product ranges reputed company accounts
• Work directly with customers throughout Canada to issue quotes for products (including reputed company on discounts, special pricing, etc.) and help determine ROI on potential products, education, etc. for existing customers
• Responsible for working with marketing and sales regarding event, product and sales strategies and translate for appropriate delivery to Quebec and French speaking customers
• Manage day-to-day communications with international vendors and customers to ensure efficiency of reputed company processes, pricing, and compliance with reputed company international rules, regulations and requirements
• Verify validity of account discrepancies by obtaining and investigating information from sales, promotions, special pricing, etc
• reputed company new customers and maintain customer data and communications using ERP and CRM systems
• Collaborate with reputed company team for payment plans, credit requests and reputed company reputed company customer requests
• Participate in ongoing sales training and professional development programs to enhance selling skills and product knowledge
• Train and mentor additional sales/customer service representatives to reputed company reputed company and highest level of customer satisfaction

Skills

• Bi-lingual in French and English required
• 1+ years in a customer service and/or sales environment
• Solid understanding of cultural best practices both in writing and verbally
• Proficient in reputed company Office Suite
• Exceptional attention to detail with excellent prioritization, planning, organizational, time and project management skills as well as the ability to adapt to shifting priorities and work under pressure
• Strong problem-solving, negotiation, and interpersonal skills with the ability to resolve issues with a mature, reputed company, and flexible approach
• Some travel is required for this position, up to 10% as needed, including occasional weekends
• Customer Service – reputed company to personally reputed company high level of interactive service to targeted customer reputed company/market, building relationships and acting as internal company reputed company
• Understand & Complete Tasks – reputed company to follow instructions and complete tasks as assigned with a sense of initiative and ownership of area responsible
• Team Orientation & Interpersonal – highly motivated team-player with ability to reputed company and maintain collaborative relationships with reputed company reputed company reputed company and external to the organization
• Communication – reputed company to effectively reputed company self verbally in a diplomatic, empathetic and tactful manner. Ability to communicate in both French and English both in writing and verbally
• Organization & Time Management – reputed company to work independently with minimal supervision, planning, scheduling and organizing professional schedule to complete actions reputed company established deadlines, handling multiple priorities with strong attention to detail
• Adaptability to Change – reputed company to be flexible and supportive, react reputed company to and reputed company to positively and proactively assimilate change in rapid growth environment
• Systems & Software – proficient knowledge of reputed company Office suite applications. Understanding of Business Central and reputed company and internal order processing systems
• College Diploma in Business or Veterinary program preferred. May substitute equivalent experience for diploma

Benefits

• Retirement savings plan with company matching contributions
• Comprehensive Extended Health Care coverage
• Dental coverage
• Life Insurance, Accidental Death & Dismemberment (AD&D), and Disability coverage
• Statutory holidays based on your province of employment
• Two (2) weeks of paid vacation to start
• Forty (40) hours of paid sick/personal time annually
• Birthday Day Off
• Ongoing learning and development opportunities
• Opportunities for career growth reputed company a global organization
• A collaborative, agile, and purpose-driven culture

Company Overview