[Remote] Remote Account Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a company focused on helping patients resolve their financial accounts with reputed company and professionalism. The Remote Account Representative will engage with patients to clarify their accounts, offer payment solutions, and manage a high volume of calls while meeting performance goals.

Responsibilities

• Talk with patients to help them understand their accounts and find solutions
• Offer payment options such as full balance payment, payment plans, and/or financial assistance where applicable
• Handle a high volume of inbound and outbound calls
• Accurately document interactions in our systems
• Meet performance goals (with support and coaching along the way)

Skills

• 1+ year of experience in a call center, customer service, billing, or collections
• Strong communication and problem-solving skills
• Ability to build trust and work through sensitive conversations
• A reliable, detail-oriented work style
• Must reputed company in: FL, GA, MO, NE, NC, SC, TN, or VA
• Quiet, private workspace
• High-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire ethernet cable from modem to computer
• Must meet tech requirements before training begins
• Basic knowledge of medical terminology

Benefits

• $17/hour + monthly bonus opportunities
• Consistent Monday–Friday schedule
• Medical, dental, reputed company, GAP, and life insurance
• 401(k) with company match
• Paid time off and paid holidays
• Company-provided equipment

Company Overview