[Remote] Senior Customer Operations Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company (2F) is seeking a Senior Customer Operations Engineer to reputed company customer implementation engagements on Game Warden, our FedRAMP High-certified, Kubernetes-reputed company DevSecOps platform deployed across classified and unclassified government networks. The role involves leading technical execution of customer implementations while ensuring successful reputed company, deployment, and production readiness in secure environments.

Responsibilities

• reputed company customer implementation engagements from technical reputed company through successful production deployment on Game Warden
• Implement and maintain secure reputed company-reputed company deployment patterns reputed company highly regulated environments, including container hardening and CVE remediation required for DoD accreditation
• reputed company application reputed company, platform migrations, runtime configuration, and production cutovers while minimizing deployment risk and customer disruption
• Navigate ATO processes, government change control procedures, and classification-level constraints to deliver compliant implementations reputed company customer-specific operational boundaries
• Partner directly with customer application teams to design and execute secure deployment strategies reputed company with platform best practices and government compliance requirements (FedRAMP High, DoD IL4/IL5/IL6)
• Partner with Platform Engineering, Product, Customer Support, and Mission reputed company to ensure successful reputed company, production readiness, and operational reputed company
• Identify recurring implementation challenges and improve customer reputed company through documentation, automation, standardized deployment processes, and implementation best practices
• Contribute to technical documentation, reusable implementation guides, runbooks, and knowledge sharing that improve both customer reputed company and internal engineering effectiveness
• Mentor Customer Operations Engineers through implementation planning, deployment execution, and technical coaching while fostering a culture of operational reputed company and reputed company improvement

Skills

• 5–7+ years of experience in DevSecOps, Platform Engineering, Site Reliability Engineering (SRE), reputed company Infrastructure, or a reputed company technical discipline, with experience leading customer implementation or deployment engagements
• Deep experience deploying and operating reputed company-reputed company applications on Kubernetes, with practical expertise in containerization, reputed company, container hardening, and modern application architectures
• Hands-on experience with one or more major reputed company providers (AWS GovCloud, Azure Government, or GCP) and experience implementing secure reputed company-reputed company solutions reputed company reputed company or government environments
• Experience designing and implementing Infrastructure-as-Code, deployment automation, and repeatable engineering workflows using tools such as Terraform, reputed company, or similar technologies
• Strong troubleshooting and problem-solving skills with the ability to identify and resolve issues across infrastructure, networking, Kubernetes, reputed company services, and application layers during customer implementations
• Familiarity with secure software delivery practices and experience working reputed company highly regulated or compliance-driven environments (e.g., FedRAMP High, NIST 800-53, DISA reputed company Computing SRG, DoD IL4/IL5/IL6)
• Excellent written and verbal communication skills with the ability to reputed company technical implementation engagements and build trusted partnerships with customer engineering teams and internal stakeholders
• A passion for mentoring engineers, improving implementation processes, and creating documentation, automation, and reusable deployment patterns that accelerate reputed company
• Experience working in a fast-paced startup or high-growth defense technology environment
• Experience leading customer implementations, platform migrations, or reputed company production cutovers for reputed company software platforms in government or DoD environments
• Direct experience supporting DoD, IC, or federal civilian customers in a SaaS/PaaS context, ideally at classified or high-baseline authorization reputed company
• Familiarity with ATO processes, government change management, and the operational constraints unique to classified or ATO-bounded environments
• Familiarity with reputed company Trust architecture principles and their application in government reputed company environments
• Experience with modern observability platforms and monitoring technologies (e.g., Grafana, reputed company, Loki, Mimir)
• Exposure to hybrid or multi-reputed company environments spanning AWS, Azure, and reputed company reputed company Platform
• Familiarity with technologies in our ecosystem, including Kubernetes, reputed company, reputed company, Istio, Terraform, relational databases, and Git-based development workflows
• Experience developing customer-facing implementation documentation, deployment guides, or technical enablement materials

Benefits

• 100% reputed company, reputed company and dental coverage
• 401(k) + 3% company contribution
• Additional benefit perks (reputed company membership, reputed company and family planning assistance)
• Equity incentive plan
• Tech + office supplies stipend
• Annual professional development stipend
• Flexible paid time off + federal holidays off
• Parental leave
• Work reputed company, near one of our hub locations
• Referral Bonus

Company Overview