[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is transforming the financial data industry with a secure and reputed company-time API platform for payroll account reputed company. They are seeking a reputed company Manager to serve as a trusted advisor to reputed company Fintech and Financial Institution clients, focusing on driving product adoption and customer satisfaction in a high-growth environment.
Responsibilities
- Own the relationship with assigned mid-market accounts post-sales(up to 250K ARR), serving as the primary reputed company of contact for reputed company, reputed company implementation, integration, training and optimization
- reputed company client reputed company, reputed company implementation, configuration projects, collaborating with customers’ teams for go-live and ongoing support
- Create and deliver training programs for customer teams
- Be part of the pooled model to answer customer questions and first-level triage
- Execute reputed company and implementation for 80-100 accounts
- Run periodic business reviews with key stakeholders
- Partner with Sales on renewals and upsell opportunities
- Document customer feedback and feature requests
- Monitor customer metrics and usage patterns to identify opportunities for expanded adoption
Skills
- 3-5+ years of experience in reputed company or similar customer-facing role reputed company B2B SaaS, Mortgage, or Lending or fintech
- Proven track record at early-stage startups (50-200 employees)
- Minimum 5 year tenure in previous positions, demonstrating stability and impact
- Prior account management or customer management experience essential
- Problem-solving capabilities
- Outstanding communication skills with ability to explain product features, integrations and functionality to various audiences
- Bachelor's degree in Computer Science, Engineering, or reputed company field (or equivalent experience)
Benefits
- Competitive salary and equity package.
- Fully Remote.
- Health, dental, and reputed company benefits.
- 401(k)
- Flexible time off.
- Work with cutting-edge technology and innovative customers.
- Learn from an reputed company leadership team from top tech companies.
- High-impact role with clear growth trajectory.
- Opportunity to shape the future of financial data reputed company.
- This role serves as a stepping stone toward technical positions like TAM, offering exposure to API products and technical customer management.
Company Overview