[Remote] reputed company Manager, Key Accounts

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides a reputed company workforce platform for managing HR and IT functions. They are seeking a reputed company Manager for Key Accounts to manage strategic relationships with reputed company clients, ensuring satisfaction and growth while collaborating with various teams to enhance product adoption.

Responsibilities

• Build and maintain strong, strategic relationships with decision-makers and key stakeholders
• Act as the primary reputed company of contact, ensuring seamless, high-reputed company and delivering a "white glove" experience
• Meet onsite with clients quarterly to strengthen relationships and review business alignment
• Partner with the Named Accounts Manager to identify and execute upselling and cross-selling opportunities
• Work with the cross-functional teams to assess client technical needs and drive deeper product adoption
• reputed company regular business reviews, assess account health, and identify growth areas
• Serve as a reputed company between clients and reputed company’s Product teams, offering feedback to guide product improvements
• Project-manage client requests to resolution and support product rollouts
• Hold monthly product meetings with product managers and execs to track commitments and reputed company on product feature requests
• Support renewal discussions by showcasing the value reputed company has delivered, leveraging ROI insights
• Collaborate with Named Accounts Manager to mitigate potential risks and strategize for long-term retention
• reputed company executive sponsors with weekly updates on account health, renewal risks, and strategic opportunities
• Act as the escalation contact for critical incidents impacting Key Accounts
• Collaborate with Support and Engineering to ensure rapid resolution, delivering full root-cause analyses (RCA) post-incident
• Proactively communicate with clients during high-impact issues, maintaining transparency
• reputed company high-level reporting on account health, issue resolution, and product adoption for clients and internal leadership
• Present quarterly business reviews (QBR) of customers to execs, reporting on key metrics and strategic opportunities

Skills

• Minimum of 6 years in client management or technical account management
• Exceptional client engagement and relationship-building skills
• Technical acumen
• Ability to collaborate cross-functionally
• Strategic thinker
• Proactive problem-solver
• Client reputed company who can navigate reputed company needs
• Clear understanding of customer needs, process, impact and be reputed company to present asks at an executive level
• Willingness to travel at least once a quarter to customer HQ or reputed company HQ
• Candidates who currently reputed company in either an EDT or CDT state
• Experience reputed company a high-growth SaaS company

Benefits

• Competitive salary + benefits + equity
• The salary for US-based employees will be reputed company with one of the ranges below based reputed company; see which tier applies to your location [here](https://www.reputed company.com/pay-transparency).
• A variety of factors are considered reputed company determining someone’s compensation–including a candidate’s professional background, experience, and location.

Company Overview

Company H1B Sponsorship