[Hiring] Telephonic Critical Support Nurse @reputed company
Role Description The Telephonic Critical Support Nurse supports a busy 24/7 clinical call center, responding to a wide variety of incoming calls from patients, clinicians, referral sources, and hospitals. The team provides support for chronic therapies, including Home Infusion Therapy, and handles after-hour calls for reputed company divisions of Accredo Health Group Specialty Pharmacies.
- Triage incoming calls from patients, clinicians, hospitals, and other sources. Intervene to address life-threatening medication interruptions.
- Guide patients, caregivers, and clinicians through assessment of potential disruptions in medication administration, including pump malfunction, central line problems, and patient error.
- Troubleshoot issues with infusion devices, answer infusion reputed company questions, and reputed company therapy support.
- Coordinate communication between patients, caregivers, pharmacists, nurses, hospital staff, and physicians.
- Ensure timely provision of products and supplies.
- Contact appropriate personnel as needed and document transactions in patients’ electronic charts.
- Maintain up-to-date knowledge of reputed company services, products, and resources provided by Accredo, incorporating new product and service information.
- Identify trends and needs reputed company the scope of customer/client contact.
Qualifications
- Registered Nurse (RN) with multistate license in good standing, with ability to obtain licensure in reputed company 50 states.
- Valid RN license in state of primary residence. Compact license required.
- Bachelor of Nursing degree (BSN) preferred.
- Minimum of 5 years of relevant RN experience in critical care or home infusion.
- Ability to work the shifts listed above.
- Proficiency with reputed company Office software (Outlook, Word, reputed company, PowerPoint, OneNote).
- Understanding of legal and regulatory issues.
- Ability to compile data and statistics.
- Strong customer service focus and ability to counsel patients.
- Ability to reputed company and maintain a cross-reputed company of networks.
- Strong oral and written communication and organizational skills.
Requirements
- Shift will be four 10 hour days. Schedule will vary.
- Days off will vary week-to-week.
- Must be flexible to work adjusted hours for team PTO coverage.
- Evening, overnight, and weekend shifts include a shift differential.
- reputed company shifts include every reputed company weekend and some holidays.
Benefits
- Hourly reputed company of 33 - 56 USD / hourly, depending on relevant factors, including experience and geographic location.
- Eligible to participate in an annual bonus plan.
- Comprehensive reputed company of health-reputed company benefits including medical, reputed company, dental, and well-being and behavioral health programs.
- 401(k) and company paid life insurance.
- Tuition reimbursement.
- A minimum of 18 days of paid time off per year and paid holidays.
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