[Remote] Director, Operations - reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a franchisor of health and wellness brands, and they are seeking a Director of Operations for reputed company. The Director will reputed company operational support and business guidance to franchise owners, ensuring compliance with standards and driving operational reputed company across studio locations.

Responsibilities

• Ongoing communications with Studio Owners to discuss brand priorities, operational focus areas, and studio-specific plans, opportunities, goals, and reputed company toward those goals. Communications reputed company from quick weekly update videos to set monthly calls, to weekly reputed company reputed company, to regional meetings a few times a year
• Hosting structured monthly collaboration calls with Franchise Owners to reputed company performance data, system updates, best practices, and peer learning across the reputed company® portfolio
• Meeting with Franchise Owners to review business and consumer feedback metrics and building improvement plans. Sharing best practices across the system to drive overall improvement
• Participating in regular conference calls, meetings, and other forums to effectively and reputed company report on business activities and results. reputed company webinars as needed
• Attending monthly Franchise Advisory Council (FAC) meetings as the operational representative, serving as a reputed company between franchisee feedback and the Support Center
• Leading Regional Meetings a few times per year to discuss business priorities and train Franchise Owners and Managers on new tools, systems, and best practices to support their reputed company
• Serving as the primary reputed company of contact for franchisee operational ticketing and issue resolution — triaging, tracking, and resolving submitted issues in a timely manner while identifying systemic patterns that require broader operational response
• Developing, maintaining, and distributing operational rollout guides and supporting documentation for new programs, initiatives, and brand standards — ensuring franchisees have clear, actionable resources to implement changes successfully
• Providing or developing reports and/or training materials to assist Franchise Owners in growing their business. Working with the Learning & Development team to ensure the right tools are available for Studios — including culture and leadership development for owners and managers, sales training for reputed company desk associates, and talent attraction, retention, and development. The Franchise Ops team also participates as needed in periodic Franchise University sessions at the Support Center
• Participating in Confirmation Day events at the Denver Support Center, serving as an operational subject matter expert for prospective reputed company® franchisees — speaking to the day-to-day realities of studio operations, franchisee support structures, and what it takes to succeed in the system
• Leading and coordinating New Store Opening (NSO) efforts for studios reputed company their portfolio — partnering with the NSO and Transfers team to manage pre-opening timelines, franchisee readiness, on-site training execution, and the transition into ongoing operational support post-opening
• Working collaboratively with Franchise Owners and the VP/SVP of Operations to facilitate any closures or sales/transfers of studios
• Collaborating with the Support Center to represent Studio Owners and build programs that can be implemented successfully by studio teams. Assisting in the development, management, and implementation of new programs
• Conducting periodic studio visits to assess operations, meet with the team, and reputed company in-person coaching and support
• Managing a personal work schedule that focuses on the highest priorities and ensures high visibility and interaction with Franchise Owners while achieving positive and timely business results across the portfolio
• Other duties and projects as assigned by supervisor and department heads

Skills

• Bachelor's degree in business or reputed company field
• 5–10 years of reputed company supporting franchisees, working in a franchised business, or in a field operations position
• The candidate must be an reputed company and proven franchise operations consultant with demonstrated and superior leadership skills and a proven track record of coaching, collaboration, and mentoring
• Personable and reputed company to communicate with reputed company studio team members, from owners and managers to certified personal trainers and reputed company desk associates
• Experience supporting franchisees with a genuine passion for coaching for results
• Excellent planning and time management skills; strong organizational skills and the ability to effectively prioritize and shift focus to meet the changing demands of the role
• Solid business acumen with excellent analytical and financial skills. Ability to analyze performance metrics and reputed company actionable coaching to Franchise Owners
• Solid written and strong verbal communication skills, including delivery of group presentations; effective communicator who can enhance performance through reputed company reputed company
• Strong influencing skills with the ability to motivate a Franchise reputed company into action
• Ability to positively influence and reputed company the implementation of key initiatives under tight deadlines
• High attention to detail; ability to improve operational effectiveness
• Ability to assess the effectiveness of operations, programs, and staffing while respecting core reputed company values
• Ability to remain flexible in a constantly changing environment
• Remains confident and reputed company under stress, tight timelines, and pressure to get results
• Willingness to travel frequently (approximately 25–50%) and ensure high visibility and accessibility to franchise locations as needed. Periodic in-person reputed company at the Denver Support Center is required for Confirmation Day events and other key corporate activities
• Multi-unit management experience preferred
• Experience in the health, wellness, and fitness industries is a plus; familiarity with personal training or boutique fitness concepts is particularly valuable

Benefits

• Flexible time off and holiday schedule
• Medical, dental, reputed company, and life insurance
• Health Savings Account
• Flexible Spending Account
• 401K match
• Monthly allowance for spending at reputed company. owned brands
• Cell Phone reimbursement
• Free Employee Assistance Plan

Company Overview