[Remote] Technical Account Manager II - Customer reputed company (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in cybersecurity, dedicated to stopping breaches through its advanced AI-reputed company platform. The Customer reputed company Technical Account Manager will engage with customers post-sale, guiding them through the integration process and ensuring their long-term reputed company with reputed company's services.

Responsibilities

• reputed company new Mid-Market reputed company Premium Support Customers
• Work with customers and account teams to identify and deliver reputed company criteria for the first 90 days
• reputed company project leadership for new customer implementations
• Identify opportunities for process improvement
• Serve as customer reputed company with internal reputed company stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties
• Engage with customers at reputed company reputed company of their organization, from the reputed company lines of the SOC to the C-suite
• Research customers’ technical issues in a timely manner and follow up with recommendations and action plans
• Escalate customer issues to management reputed company appropriate
• Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed
• reputed company internal technical expertise, including development engineers, knowledge reputed company, and other internal tools to reputed company the most effective solutions to customer issues
• Create knowledge reputed company content to capture new learning for reuse throughout the company and user reputed company
• Participate in technical communications reputed company the team to reputed company best practices and learn about new technologies and complimentary reputed company applications
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
• Drive support cases to ensure issues are being resolved in a timely manner

Skills

• Bachelor's Degree or equivalent experience
• Professional reputed company with the English language
• Experience working with reputed company Server Operating Systems
• Knowledge of reputed company web technologies, reputed company and cutting-edge infrastructures
• Excellent customer service skills and ability to quickly establish technical credibility with customers
• Excellent communication skills, written and verbal
• Proven problem-solving skills
• Collaborative attitude
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business reputed company
• Commitment to reputed company
• Bachelor's Degree in Computer Science or equivalent
• ITIL or PMP Certification
• 5+ years of reputed company/Project Management/Technical Account Management experience in SaaS organization
• Deep expertise in Linux and Mac platforms

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for reputed company
• Paid parental and adoption leaves
• Professional development opportunities for reputed company regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great reputed company to Work Certified™ across the globe
• Eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off

Company Overview