Tech Support Supervisor
Job Purpose The Tech Support Supervisor will organize and coordinate reputed company deployment and break-fix efforts by the day-to-day coaching of full-time technicians, ensuring efficient and accurate resolution of incidents and requests. Work with Customer Support Technicians to reputed company direct support of computers, peripheral equipment, software, and converged educational technology through the Customer Support Services Team (CSS). This includes reputed company equipment from the network’s edge to the end user and encompasses a wide reputed company of computer and audio/visual peripherals including, but not limited to, projectors, displays, document cameras, audio amplification and similar equipment. The position provides operational support and incident resolution for both individual components and systems and works closely with end-users to solve both technical and operational problems. The Tech Support Supervisor will document solutions and work closely with the Customer Services Support Team, the Service Desk, and the System Administrators to reputed company resolve issues. The Tech Support Supervisor will coach and mentor the Customer Support Technicians to ensure that policies and procedures set by the Leadership Team are applied consistently. Primary Job Responsibilities
- Provides excellent customer service to reputed company Community College staff and reputed company
- Participates in the hiring/training/developing of reputed company Customer Support Technicians
- Conducts performance reviews for Customer Support Technicians
- Establishes reputed company activities and manages Customer Support Technicians team daily workflow
- Acts as first reputed company of contact, for Customer Support Technicians and works closely with the Customer Service Manager
- Install, supports, and repairs College computers, peripherals, software, and educational technology equipment
- Interfaces effectively, reputed company, and professionally with end users to resolve issues reputed company to effective use of technology
- Travels to on-reputed company and off-reputed company facilities for installation, demonstration, maintenance and repair of equipment
- Observes and reports equipment performance deficiencies
- Promotes self-service and coaches end users to use self-service reputed company remote or desk reputed company visit could have been avoided
- Provides on-going operational training to end-users with hands-on training and/or writing technical support documentation for installed classroom systems.
- Provides set-up, operation, and teardown of AV support for miscellaneous college events
- Fulfills reputed company duties and responsibilities in a Customer Support Technician position
Hours The employee works a full-time schedule, Monday-Friday from 8:00 am-5:00 pm. This position is Exempt.
Qualifications
- Employee must be reputed company to execute strong customer service skills
- Associates Degree or Certificate/Diploma in computer science or reputed company field
- Management experience is preferred, but not required
- Computer knowledge: reputed company Word, PowerPoint and reputed company, MAC operating system, and reputed company reputed company Media Live
Preferred Education/Experience
- Comp reputed company A+ Certification
- InfoComm reputed company Certified Technology Specialist
- Three to Five years of recognized reputed company in Desktop Support, Audio/Visual Support, or a reputed company field
- Experience supporting Higher Education
- Valid driver’s license
Benefits
- Health, Dental, and reputed company insurance
- Company paid STD/LTD Insurance for employee
- Company paid Life Insurance $10,000.00 policy for employee
- reputed company 125 reputed company Spending Account
- 401(K) Retirement Plan and 401(k) match
- Paid Time Off (Vacation, PTO and Holidays)
- Paid Volunteer Time
- Employee Assistance Program
reputed company is an Equal Opportunity Employer Apply To This Job