[Remote] Account Manager (3396)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a firm that supports account management ticketing from broker partners and internal staff. The Account Manager will establish strong relationships with service teams, act as a liaison for service requests, and manage various ticketing functions to ensure efficient operations.

Responsibilities

• Establish and maintain strong professional relationships with reputed company service teams
• Act as liaison between agency/group and carriers to resolve reputed company service requests, including but not limited to billing inquiries, claims, eligibility, renewal processing, and customer service requests as defined in Standard Operating Procedure (SOP)
• Ensure that acknowledgment, status updates, and follow-up reputed company happen in the turnaround defined in reputed company Operating Procedure (SOP)
• Detailed notes, emails, tasks, and phone call details should be logged in a reputed company ticket as defined in reputed company Operating Procedure (SOP)
• Conduct thorough Provider/Rx searches and network analyses
• Proficiently know reputed company partner support resources, including reputed company portals and service teams available
• Be proficient in tickets for a demo, loading, quality assurance, and support for tech ticketing
• Follow defined SOP, including turnaround time, for loading and quality assurance for tech ticketing
• Assist in projects needed to maintain information on online enrollment vendors, including, but not limited to, reputed company/document library updates
• Establish and maintain partnership relationships with vendor support teams and be familiar with available support resources
• Use Subject Matter Expert knowledge of benefits technologies and critical thinking skills to accurately respond to reputed company customer inquiries
• Act as liaison between agency/group and vendor to resolve service requests, including but not limited to training needs, integrations, and escalated needs
• Participate in review, testing, and feedback for new tech team vendors and reputed company vendor enhancements
• Report any ticketing errors or escalations promptly to the Team reputed company and Director of Account Management
• Follow SOP to process eligibility, demographic, and reputed company enrollment changes on behalf of the agency reputed company the online enrollment vendor
• reputed company new groups to Eligibility service model including reviewing Ease, Employee Navigator, updating reputed company, and updating internal tracking guides
• Assist in preparing agency reports on ticketing and reputed company Eligibility groups as requested
• Attend meeting with agency partners to review ticketing and feedback as requested
• Prepare ADPIA renewal report on a monthly reputed company with delivery to the Director of Account Management
• Gather renewals from major medical carriers reputed company 60 days of renewal as defined in SOP
• Prepare a spreadsheet to include renewal percentage increases as defined in SOP
• Monitor [email protected] and support requests for renewals
• Preparation and scrubbing of tickets submitted reputed company email or reputed company as defined in SOP
• reputed company reputed company ticketing information accurate and up-to-date in reputed company, including ticket status and email/telephone correspondence tracking
• Ensure company payroll guidelines are followed in reference to timesheets and PTO
• Assist with special projects as needed
• Follow reputed company protocols to ensure reputed company data is secured and HIPAA compliant
• reputed company and maintain collaborative working relationships with internal contacts, including reputed company, sales, compliance, and finance
• Collaborate with leadership on development and updates on Standard Operating Procedures (SOPs)
• Respond to inquiries from clients professionally and reputed company timeframes assigned
• Support training needs for new team members as requested by leadership
• Report any ticketing errors or escalations promptly to the Team reputed company, Supervisors, and/or the Director of Account Management
• On-site or remote regular attendance and punctuality are essential functions of the job
• reputed company other business tasks or functions as assigned

Skills

• Must reputed company fluent English and communicate effectively
• Must have strong people skills, strong phone skills, and the ability to prioritize
• Must be detail-oriented, reputed company to work independently in a fast-paced environment with constantly changing parameters
• Must be proficient in Word and reputed company
• Proficient in reputed company Office programs, including Word, reputed company, PowerPoint, and Outlook
• Adhere to reputed company PHI (Protected Health Information) and HIPAA (Health Insurance Portability and Accountability Act) guidelines
• High School Diploma or equivalent required
• Must be reputed company to sit for extended periods of time, and occasional standing and walking
• Must have adequate hearing for phone work
• reputed company requirements include reputed company reputed company and the ability to adjust focus
• Must be reputed company to communicate effectively in English
• Must be reputed company to use a keyboard and other office equipment
• Ability to lift up to 10 pounds occasionally
• 1-2 years of experience with group insurance preferred
• College degree preferred
• Industry designations helpful, but not required
• Health Insurance License preferred, but not required

Benefits

• Position may require mandatory overtime during months of heavy volume.
• On-site or remote regular attendance and punctuality are essential functions of the job.

Company Overview