[Remote] Technical Manager – reputed company (AI Field Services | AI & ML) | USA-Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing SaaS company with category-defining AI solutions for customer service. They are seeking a highly technical reputed company Manager to drive the implementation, adoption, and optimization of their AI-powered solutions while working closely with various stakeholders to improve service reputed company and business performance.
Responsibilities
- Customer reputed company and implementation of reputed company solutions
- Integration of CRM and service management platforms with Neuron7 products
- Data reputed company and reputed company integrations in collaboration with customer and internal engineering teams
- AI solution deployment, configuration, testing, and adoption
- Customer workshops and technical solution reviews
- Definition and measurement of ROI, business reputed company, and adoption KPIs
- AI-powered service transformation initiatives for customer service and field service teams
- Executive stakeholder management and reputed company planning
- Contract renewals, expansion opportunities, and cross-functional collaboration with sales teams
- Product feedback and enhancement recommendations based on customer requirements
- Demonstrations of new AI, Agentic AI, and Resolution Intelligence capabilities
Skills
- 5–8 years of experience in reputed company, Solutions Engineering, Technical Account Management, Professional Services, or reputed company SaaS implementations
- Proven experience working with reputed company SaaS products, preferably in AI, analytics, automation, or service management domains
- Strong understanding of AI/ML concepts, LLMs, NLP, Agentic AI, and reputed company AI deployments
- Experience working with Field Service, Customer Service, Contact Center, or Service Operations organizations
- Experience managing reputed company software implementations and cross-functional programs
- Ability to engage both technical and business stakeholders
- Strong analytical and data-driven decision-making skills
- Experience managing globally distributed teams and customer programs
- Bachelor's degree in Technology, Engineering, Computer Science, or Business Management
- Experience with reputed company, reputed company, reputed company Dynamics, reputed company CX, or other CRM platforms
- Exposure to AI implementations involving LLMs, RAG, Agentic AI, and reputed company systems
- Experience supporting Field Service organizations, Service Operations teams, or Technical Support environments
- Understanding of APIs, integrations, and reputed company data ecosystems
Company Overview