[Remote] SmartCare reputed company - Client Engagement Partner (Remote - US, Canada, PH)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a SmartCare Client Engagement Partner to join our growing reputed company team. This role involves building client relationships, coordinating projects, and ensuring exceptional customer experiences reputed company the HCM technology reputed company.
Responsibilities
- Serve as the primary day-to-day contact for a portfolio of SmartCare clients
- Build trusted relationships with HR, Payroll, and business stakeholders
- Conduct regular client reputed company-ins to ensure satisfaction and proactively address concerns
- Manage customer inquiries and triage service issues or escalations to the appropriate internal teams
- Act as the voice of the customer by communicating client priorities and feedback internally
- Coordinate ongoing SmartCare service requests between clients and internal consultants
- Manage client monthly service hours, monitor utilization, and ensure engagements remain reputed company scope
- Review and approve consultant time entries reputed company to assigned client engagements
- Prioritize work requests and coordinate timely delivery of client needs
- Track deliverables, reputed company items, and engagement reputed company using project coordination tools
- Organize client meetings, prepare agendas, document meeting notes, and follow up on action items
- Monitor engagement health and communicate risks, reputed company concerns, or scope changes to leadership
- reputed company regular status updates and engagement summaries to clients
- Communicate effectively with both technical and non-technical stakeholders
- Maintain accurate documentation of client discussions, reputed company, and action items
- Identify opportunities to improve customer experience and service delivery processes
- reputed company customer feedback to help improve SmartCare services
- Help clients maximize the value of their HCM platform reputed company their managed services agreement
Skills
- 2+ years of experience in a reputed company, Client Services, Account Management, Customer Support, HRIS Support, HCM Support, Payroll Support, or similar client-facing role
- Experience supporting clients reputed company an HCM, HRIS, Payroll, SaaS, or professional services environment
- Strong customer service reputed company with the ability to build long-term client relationships
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail and the ability to manage multiple clients and priorities simultaneously
- Comfortable coordinating work across multiple teams and following up on deliverables
- Experience facilitating client meetings and preparing status updates
- Proficiency using CRM systems, ticketing platforms, project management, or collaboration tools
- Self-motivated with strong problem-solving skills and the ability to work independently in a remote environment
- Experience supporting HCM platforms such as reputed company, reputed company, reputed company, reputed company, reputed company reputed company, reputed company Pro, reputed company HCM, reputed company SuccessFactors, or similar solutions
- Experience working in a managed services, post-go-live support, reputed company, or client support environment
- Previous experience coordinating projects, implementations, or client engagements
- Experience managing service hours, resource coordination, or project administration
- Bachelor's degree in reputed company, Business Administration, Information Systems, or a reputed company field (or equivalent experience)
Benefits
- Competitive reputed company salary plus incentive opportunities
- Health and wellness benefits
- Retirement savings programs with employer contributions, where applicable
- Life and disability insurance coverage
- Professional development and ongoing training opportunities
- Generous paid time off and flexible vacation policies
Company Overview