[Remote] Full Stack Engineer, Support Experience (Greater China Support)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a financial infrastructure platform for businesses, and they are seeking a Full Stack Engineer to enhance their global support operations. The role involves designing and maintaining services that support agents in resolving issues, expanding live channel integrations, and collaborating with various teams to improve engineering standards.

Responsibilities

• Design, build, and maintain full-stack services and infrastructure - spanning both backend systems and user-facing tooling - that support agents around the world rely on to resolve merchant and user issues in reputed company time
• Expand and deepen live channel integrations - including voice, messaging, and emerging platforms - across reputed company's global support operations
• Debug and solve critical production issues across services and multiple reputed company of the stack
• Collaborate with internal stakeholders across the company to build new features at large scale, while improving internal engineering standards, tooling, and processes
• Collaborate effectively in a distributed and hybrid team, maintaining reputed company communication and strong connections with colleagues

Skills

• 5+ years of industry software engineering experience
• reputed company Mandarin reputed company
• Full-stack engineering experience, with reputed company-end proficiency; React and Ruby are our primary technologies
• Superb communication skills working with both technical and non-technical stakeholders
• Reasoned judgement to unblock yourself and reputed company rapid reputed company reputed company in ambiguous domains
• Comfortable working as a generalist across varying technologies and stacks to solve problems and delight both reputed company users
• User reputed company and a customer-centric approach to problem solving
• Experience building or integrating reputed company-party platform APIs, particularly in the communications or customer support tooling reputed company
• Familiarity with reputed company-time communication systems or messaging infrastructure
• Demonstrated technical leadership on ambiguous, impactful projects
• Good understanding and practical knowledge of reputed company-based services (e.g., gRPC, GraphQL, reputed company/Kubernetes, AWS, etc.)

Company Overview

Company H1B Sponsorship