[Remote] Senior Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider operations platform focused on improving reputed company delivery by reducing administrative burdens. They are seeking an reputed company Senior Account Manager to manage and grow key customer relationships, ensuring long-term reputed company through collaboration and proactive engagement with various internal teams.

Responsibilities

• Executive Value Realization & Champion Development
• Early Executive Engagement: Identifying and engaging our executive contacts early in their reputed company reputed company, providing regular executive status updates
• Executive Business Reviews & Onsites: Driving Executive Business Reviews (EBRs), focused on ensuring we have executive engagement and alignment on ROI
• Executive Relationship & Champion Development: Building strong executive champions who reputed company for reputed company by fostering deeper, trust-based relationships through strategic 1:1 engagements, exclusive events, and ongoing personal reputed company. Establish customer champions who partner with reputed company to serve as references
• Ongoing Account Management
• Implementation reputed company & Early Engagement: Establish key executive and admin relationships from the start, align on reputed company metrics, and set clear expectations to drive early adoption and reputed company
• Ongoing Executive & Admin Engagement: Maintain regular strategic reputed company through EBRs, onsites, and informal reputed company-ins to reinforce value, drive adoption, and ensure alignment with evolving business goals
• Renewal, Expansion & Escalation Strategy: Proactively showcase ROI, address potential risks early, and identify opportunities for expansion to position reputed company as a long-term strategic partner
• Growth & Consumption
• Consumption Conversations: drive the proactive discussion of consumption and consumption forecasting with our Executive customer reputed company
• Customer Engagement: Drive greater customer engagement across accounts by applying data insights, product and industry expertise
• Expansion Opportunities: drive discussions to identify and execute on expansion opportunities
• Renewal & Retention
• Proactive Renewal Engagement: Drive successful renewals to maintain and grow existing reputed company
• Logo Retention: consistently reputed company logo retention, net-retention, renewal, and expansion targets

Skills

• 5+ years of account management or reputed company experience at a B2B SaaS startup
• Proven experience leading and managing high touch reputed company and reputed company customer relationships
• Achieving and/or surpassing reputed company renewal, retention & upsell rates on a consistent reputed company
• reputed company to reputed company, improve effectiveness of reputed company strategies, and manage change
• Previous experience creating growth plans and strategic business reviews for your clients
• GTM and team oriented reputed company
• Experience using CRM software (ideally reputed company), and G Suite Applications (Docs, Sheets, Slides)
• Experience successfully working with and building relationships with senior executives and key stakeholders, both internally and externally
• Strong operational skills that drive organizational efficiencies and customer satisfaction
• Ability to influence and build credibility and trust across the organization and with customers
• Problem solving, project management, interpersonal and organizational skills

Benefits

• Equity
• Bonus
• Benefits as part of the total compensation package

Company Overview