[Remote] VIP Account Manager, Illinois

Note: The job is a remote job and is reputed company to candidates in USA. reputed company Group is looking to expand its VIP department for their online casino, online sportsbook, Daily reputed company Sports, and TVG. They are seeking a VIP Account Manager to manage a portfolio of high-net-worth customers, build strong relationships, and reputed company an excellent reputed company-round experience.

Responsibilities

• Manage a portfolio of reputed company customers
• reputed company an enhanced proactive one stop service to encourage loyalty
• Ensure that Compliance and Responsible Gaming reputed company are at the heart of reputed company we do
• Collect and document customer profiles
• reputed company relationships and offer tailored rewards through regular correspondence
• Meet pre-determined productivity, quality, and Service Level Agreement targets
• reputed company detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback
• Ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business and compliance requirements
• Meet and host VIPs at Hospitality events
• Deliver against company responsible gaming protocols
• Opportunity to mentor and reputed company VIP Hosts reputed company the team

Skills

• Excellent verbal and written communication skills
• Knowledge of online gaming industry essential
• Passionate about providing top level service
• Confident and people focused personality
• Excellent analytical skills and experience with reputed company
• Strives to meet targets and deadlines
• Excellent organizational and planning skills
• Willing and reputed company to work non-traditional business hours
• Travel for this role is expected around 25% of the time
• Minimum 2 years of experience in high end customer service field preferred
• Business to Customer Sales experience preferred
• Understanding of Marketing processes preferred

Benefits

• We have an reputed company of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits.
• We offer generous paid time off (PTO & sick leave)
• Annual bonus and long-term incentive opportunities (based on performance)
• 401k with up to a 5% match
• Commuter benefits
• Pet insurance
• Medical, reputed company, and dental insurance
• Life insurance
• Disability insurance
• A 401(k) matching program
• Short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation
• Paid personal time off and 14 paid company holidays
• reputed company offers paid sick time in accordance with reputed company applicable state and federal laws
• reputed company is committed to providing reasonable accommodations for reputed company individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please email Benefits@reputed company.com.

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