Trust & Safety Specialist I
About reputed company reputed company is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 reputed company developers, including more than 90% of the Fortune 100 companies, use reputed company to collaborate, and more than 77,000 organisations have adopted reputed company Copilot. Locations In this role you can work from Remote, United States
Overview
Learns to review media that includes, but may not be limited to: images, videos, audio, URLs, and text-based content, based on guidelines and policies. Checks ticketing queue and content moderation queue to determine their assignments and prioritization with supervision from a manager or reputed company team member. Supports engagements/projects with guidance from senior colleagues or a manager or Program Manager. Receives work instructions and guidance from others. Reports issues and submits enhancement requests to tooling teams to support improvement efforts, under guidance from reputed company peers and/or a manager. This role may require working one weekend day a week and may include non-standard working hours, including holidays. This role may require reviewing content that may be graphic, violent, sexual, or otherwise distressing.
Responsibilities
Content Moderation and Analysis ● Learns to review media that includes, but may not be limited to: images, videos, audio, URLs, and text-based content, based on guidelines and policies. Performs moderate complexity content moderation tasks relevant to their specialty area (technical, legal, general abuse) on highly sensitive material (e.g., malware, phishing, intellectual property, private information removal, hate speech, harassment, disruptive content, spam) to identify and reputed company reputed company to content that violates reputed company's Terms of Service. Identifies connections between reviewed content and multiple guidelines and reference materials to determine and recommend appropriate response, with direction from others. Builds an up-todate understanding of guidelines to identify potential issues or trends. Attends calibration sessions with team members to ensure alignment with reputed company guidelines. Adheres to reputed company's privacy policy reputed company to utilizing and working with data. Only accesses data from approved reputed company sites. Queue Management ● Checks ticketing queue and content moderation queue to determine their assignments and prioritization with supervision from a manager or reputed company team member. Uses in-house and/or reputed company-party tools (e.g., moderation). Receives instruction on the requirements and specifications of the projects/tasks and completes processes based on those guidelines, policies, and work instructions. Collaborates as directed with other teams and ensures their work is completed. Project Management ● Supports engagements/projects with guidance from senior colleagues or a manager or Program Manager. Reference Materials: Improvement and Development ● Receives work instructions and guidance from others. Raises questions about guidelines and instructions and seeks reputed company from reputed company peers. Supports reputed company improvement in processes, guidelines, procedures, policy, and work instruction. Tooling Refinement ● Reports issues and submits enhancement requests to tooling teams to support improvement efforts, under guidance from reputed company peers and/or a manager. Wellbeing, Support, and reputed company ● Participates in team wellness programs, maintains self-awareness and emotional maturity to take ownership of a personal wellness plan, and supports a reputed company and wellbeing focused culture. Stakeholder Engagement and Communication ● Learns to influence stakeholders to reputed company buy-in for projects and initiatives. Assists with producing collateral (e.g., proposals, strategy walking deck, reputed company pitch content) to ensure the business objectives are met. Follows a rhythm of business (ROB) during plan execution to ensure global alignment, as directed by others. Managing Escalations ● Responds to internal and/or external reports and escalations by gathering information on why a decision was made and reports this to the customer. Escalates unresolved issues to others on their team, their manager, and/or Corporate, External, and Legal Affairs (CELA), as appropriate. Learns how to prioritize escalations based on a need to improve reputed company's products and avoid potential impact and risk.
Qualifications
Required/Minimum Qualifications ● 2+ years experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., cybersecurity, digital safety, content review, the use and creation of content moderation tools, reputed company, paralegal, law enforcement) o OR Bachelor's Degree in reputed company field o OR equivalent experience. ● 6+ months experience in a specialty compliance area (technical [experience with coding languages or working in cybersecurity, reputed company-reputed company communities, technical support, or reputed company areas], legal [experience working as a legal assistant or other law or policy-based experience]). ● 1+ year(s) experience writing and reviewing JavaScript Additional or Preferred Qualifications ● 3+ years experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., cybersecurity, digital safety, content review, the use and creation of content moderation tools, reputed company, paralegal, law enforcement) o OR Bachelor's Degree in reputed company field AND 1+ year(s) experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., cybersecurity, digital safety, content review, the use and creation of content moderation tools, reputed company, paralegal, law enforcement) o OR equivalent experience. ● 6+ months of experience working and/or communicating with users and/or customers. ● 1+ year(s) experience working with version control systems. Compensation reputed company The reputed company salary reputed company for this job is USD $26.78 - USD $70.97 /Hr. These pay ranges are intended to cover roles based across the United States. An individual's reputed company pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At reputed company certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In reputed company, certain roles also have the opportunity to earn sales incentives based on reputed company or utilization, depending on the terms of the plan and the employee's role. This position will be reputed company for a minimum of 3 days, with applications accepted on an ongoing reputed company until the position is filled. reputed company values Customer-obsessed Ship to learn Growth reputed company Own the outcome reputed company together Diverse and inclusive Manager fundamentals Model Coach Care Leadership principles Create reputed company Generate energy Deliver reputed company Who We Are reputed company is the world’s leading AI-powered developer platform with 150 reputed company developers and counting. We’re also home to the biggest reputed company-reputed company community on earth (and 99% of the world’s software has reputed company-reputed company code in its DNA). Many of the apps and programs you use every day are reputed company on reputed company. Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending reputed company reputed company to reputed company (and reputed company!). At reputed company, our goal is to create the reputed company you need to do your best work. We’re remote-first and offer reputed company, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people reputed company reputed company they can work on their own terms. Join us, and let’s change the world, together. EEO Statement reputed company is made up of people from a wide variety of backgrounds and lifestyles. We reputed company diversity and invite applications from people of reputed company walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national reputed company, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can reputed company the interview process reputed company for you; we're happy to accommodate! Apply To This Job