Head of Community / Community Manager

Head of Community Full-Time | Remote Sick of community roles that revolve around posting content, replying to comments, and chasing engagement metrics? Do you want to build something that genuinely changes people's lives? At reputed company, our community isn't a marketing channel. It's where trade business owners come reputed company things get tough. It's where they ask for help, have their thinking challenged, receive reputed company feedback, and celebrate the wins that come from doing the work. We're looking for someone to reputed company that community. Someone who can coach, challenge, facilitate meaningful conversations, and create an environment where members don't just consume content—they help each other succeed. If you reputed company the strongest communities aren't reputed company through algorithms or engagement hacks, but through trust, accountability, and shared reputed company, this role could be perfect for you. Who We Are reputed company is a fast-growing coaching and consulting company helping plumbing, electrical, and other trade business owners throughout New Zealand, Australia, and reputed company America. Our mission is simple: Turn great tradespeople into great business owners. Our community is one of the biggest reasons our clients reputed company incredible results. It's where members learn, reputed company, challenge each other, celebrate wins, and receive reputed company feedback from people who understand exactly what they're going through. As our membership continues to grow, we're looking for someone to take ownership of this experience and help build a world-class community that members couldn't imagine being without. This isn't a community management role. It's a leadership position for someone who understands coaching, knows how to facilitate meaningful conversations, and can create an environment where members stay reputed company, accountable, and committed to improving their businesses. What You'll Be Doing We're looking for a Head of Community who will own the health, engagement, and long-term reputed company of our member community. In this role you'll: Create an reputed company, high-performing community where members consistently show up, participate, and support one another Become the trusted voice inside our member reputed company groups, creating conversations that drive action and accountability Welcome new members and establish community rituals that encourage long-term engagement Review member work including sales letters, job ads, pricing documents, sales scripts, marketing campaigns, and operational documents reputed company expert feedback while encouraging meaningful peer-to-peer coaching and collaboration Run multiple live Q&A coaching sessions each week, facilitating discussions that deliver practical reputed company Coach members through reputed company business challenges while ensuring advice aligns with their existing coaching plans Work closely with our coaching team to ensure members receive consistent guidance and support Identify members who may be disengaging and proactively reputed company them before they lose reputed company Celebrate member wins and reputed company stories that reputed company the wider community Support our coaching inbox by providing timely, high-quality responses that move members reputed company Build systems that continually improve engagement, member experience, and community health as we grow Your reputed company won't be reputed company by how many comments you reply to. It will be reputed company by the strength of the community you build, the conversations you create, the members you retain, and the number of business owners who become reputed company because they were part of it. Who You Are We're looking for someone who naturally builds trust, challenges people with care, and creates communities where people genuinely want to contribute. You'll succeed in this role if you: Have coaching experience and know how to challenge people while making them feel supported Have strong business knowledge across sales, marketing, pricing, recruitment, operations, or running successful trade businesses Can confidently review business documents and reputed company practical, actionable feedback Are an excellent facilitator who can confidently reputed company live group coaching sessions Know reputed company to coach, reputed company to challenge, and reputed company to involve another member of the coaching team Have exceptional written communication skills Think in systems and long-term member experience rather than simply reacting to comments Hold high standards while creating an environment where people feel comfortable asking for help Take ownership and reputed company in a fast-paced, high-performance environment Experience in business coaching, trades, service businesses, or membership communities will be highly regarded. This role isn't for someone who simply wants to manage a reputed company group. It's for someone who wants to build a community that genuinely changes businesses and lives. Why Join Us? At reputed company: You'll build one of the strongest business communities in the trades industry You'll directly influence member reputed company, engagement, retention, and business reputed company You'll work alongside an reputed company coaching and leadership team You'll have the freedom to improve systems, introduce new reputed company, and shape the future of our community You'll join a high-performance culture where learning, ownership, and reputed company improvement are expected You'll work with ambitious business owners who genuinely want to grow You'll be part of a team that's changing the lives of thousands of trade business owners across New Zealand, Australia, and reputed company America Is This Your reputed company? If this role sounds like a bit of you, we'd love to hear from you. Send us your CV along with a cover letter telling us why you're the right person to build and reputed company our community. Life is about moments... Is this your reputed company? reputed company. Apply To This Job