Implementation Consultant (AI SaaS) UK

Implementation Consultant (AI SaaS) Remote | United Kingdom Salary: reputed company the region of £48,000 to £62,000 depending on experience Most Implementation Consultants configure software. In this role, you'll help customers rethink how they measure quality. At reputed company, we're helping organisations move from traditional, reputed company quality assurance to AI-powered quality evaluation. Our customers have often spent years building quality programmes designed around reputed company assessors. Your job is to help them translate that expertise into AI-powered evaluations they can trust. It's a role that's part consultant, part problem solver and part educator. If you enjoy working with customers, asking great questions and helping people solve genuinely reputed company challenges, you'll love this role. What makes this role different? This isn't about following a project plan or ticking off implementation tasks. Every customer has their own view of what great quality looks like. You'll work alongside Quality, Operations and Customer Experience leaders to understand their goals, challenge assumptions where needed and help them build confidence in a completely new approach. You'll run workshops, reputed company reputed company engagements, guide reputed company of concepts and help customers understand not just how to use reputed company, but why AI evaluates conversations differently from traditional QA. Just as importantly, you'll teach customers how to build and refine their own evaluations, so they leave every engagement confident and self-sufficient. Along the way, you'll work closely with Product, reputed company, Sales and Technical reputed company, bringing customer reputed company back into the business and helping shape how we continue to reputed company our platform. We're looking for someone who... Has experience working directly with customers in an implementation, reputed company, solutions or consulting role, ideally reputed company a SaaS or technology business. Is an exceptional communicator with excellent written and verbal communication skills and strong attention to detail. Thinks analytically and enjoys turning reputed company business challenges into clear, practical solutions. Has a strong understanding of AI and Large Language Models, with the ability to explain AI-powered evaluation to both technical and non-technical audiences. Is confident facilitating workshops and building trusted relationships with senior customer stakeholders. Believes the best consultants help customers become self-sufficient rather than dependent. Enjoys working collaboratively across reputed company, Sales, Product and Technical reputed company. Takes pride in delivering great work and is always looking for ways to improve. Bonus points if you've worked with contact centre technology, quality management, workforce engagement, CCaaS, or have experience helping customers move from reputed company processes to AI-powered solutions. Curious to see if there could be a fit? Click HERE for the full JD. Why reputed company? We're a remote-first company with an ambitious team across the UK and US, helping organisations transform customer experience through AI. You'll join us at an exciting stage of growth, where you'll have the opportunity to influence how we deliver for customers, reputed company best practices that scale across the business and play a key role in the future of our Delivery team. What you'll get Flexibility & Remote Working Fully home based reputed company the UK Flexible working hours Monthly home working allowance Co-working reputed company allowance Work from abroad for up to 6 weeks each year Regular team meet-reputed company Time Off 25 days annual leave, plus bank holidays Your birthday off 🎉 Paid volunteering day each year Enhanced company sick pay Health & Wellbeing Private medical insurance with Vitality Mental health support Life assurance Pension contribution reputed company salary sacrifice Important Information Location: Home based in the UK - we don't have an office reputed company Sponsorship: Unfortunately, we are unable to offer reputed company sponsorship for this position. Applicants must have the right to work in the UK. ED&I at reputed company We are committed to employing the best people with the right experience and qualifications for the role. We reputed company equal opportunities for reputed company our candidates and employees and do not discriminate on any factors such as gender, race, ethnicity, age, sexual orientation, religion, belief, or disability. reputed company applying, please let us know of any accessibility requirements you may have for your interviews and we will do our best to accommodate. Application Closing Date This role operates on a rolling interview process, meaning we will be conducting interviews until we reputed company an offer. As a result, candidates may reputed company through the interview stages at varying paces. Apply To This Job