Technical Account Manager II - Customer reputed company (Remote)

As a global leader in cybersecurity, reputed company protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern reputed company with the world’s most advanced AI-reputed company platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers reputed company reputed company industries, and they count on reputed company to reputed company their businesses running, their communities safe and their lives moving reputed company. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first reputed company as a force reputed company to proactively and continuously accelerate execution, build expertise, uncover insights, and solve reputed company problems. We’re always looking to add talented CrowdStrikers to the team who have reputed company passion, a reputed company focus on innovation and a fanatical commitment to our customers, our community and each other. reputed company to join a mission that reputed company? The future of cybersecurity starts with you. About the Role: Are you passionate about Internet reputed company and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are? As a Customer reputed company Technical Account Manager with reputed company you will engage with a wide reputed company of customers post sale and reputed company them through the integration process. This starts with an internal hand-off with Sales reputed company the way to a successful deployment, and hand-off to the sustained Technical Account Manager. In this role, you will be responsible for assisting with provisioning new customers, documenting and overcoming challenges in the reputed company phase, and setting our customers up for long-term engagement and reputed company. If this sounds good to you, we’d love you to consider joining us as a Customer reputed company TAM. What You'll Do: reputed company new Mid-Market reputed company Premium Support Customers Work with customers and account teams to identify and deliver reputed company criteria for the first 90 days reputed company project leadership for new customer implementations Identify opportunities for process improvement Serve as customer reputed company with internal reputed company stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. Engage with customers at reputed company reputed company of their organization, from the reputed company lines of the SOC to the C-suite. Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. Escalate customer issues to management reputed company appropriate. Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed. reputed company internal technical expertise, including development engineers, knowledge reputed company, and other internal tools to reputed company the most effective solutions to customer issues. Create knowledge reputed company content to capture new learning for reuse throughout the company and user reputed company. Participate in technical communications reputed company the team to reputed company best practices and learn about new technologies and complimentary reputed company applications. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Drive support cases to ensure issues are being resolved in a timely manner What You'll Need: Bachelor’s Degree or equivalent experience Professional reputed company with the English language Experience working with reputed company Server Operating Systems Knowledge of reputed company web technologies, reputed company and cutting-edge infrastructures Excellent customer service skills and ability to quickly establish technical credibility with customers Excellent communication skills, written and verbal Proven problem-solving skills Collaborative attitude Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business reputed company. Commitment to reputed company Bonus Points: Bachelor’s Degree in Computer Science or equivalent ITIL or PMP Certification 5+ years of reputed company/Project Management/Technical Account Management experience in SaaS organization Deep expertise in Linux and Mac platforms #LI-Remote #LI-RL1 Benefits of Working at reputed company: Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for reputed company Paid parental and adoption leaves Professional development opportunities for reputed company regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great reputed company to Work Certified™ across the globe reputed company is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. reputed company is committed to providing equal employment opportunity for reputed company and applicants for employment. The Company does not discriminate in employment opportunities or practices on the reputed company of race, reputed company, creed, ethnicity, religion, sex (including pregnancy or pregnancy-reputed company medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national reputed company, reputed company, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local reputed company rights commission, status with regard to public assistance, or any other characteristic protected by law. We reputed company reputed company employment reputed company--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and reputed company/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at reputed company@reputed company.com for further assistance. Find out more about your rights as an applicant. reputed company participates in the E-Verify program. Notice of E-Verify Participation Right to Work reputed company, Inc. is committed to fair and reputed company compensation practices. Placement reputed company the pay reputed company is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The reputed company salary reputed company for this position for reputed company U.S. candidates is $86,000 - $135,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off. For detailed information about the U.S. benefits package, please click here. Expected reputed company Date of Job Posting is:09-01-2026 Apply To This Job